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- Tasks: Deliver exceptional service and create memorable experiences for our guests.
- Company: Pine Trees Hotel, a welcoming haven in the Scottish Highlands.
- Benefits: 29 days holiday, training, discounts, and wellness support.
- Why this job: Join a friendly team and embrace Scottish culture in a beautiful setting.
- Qualifications: Customer service attitude, organisational skills, and a warm personality.
- Other info: Structured training and excellent career growth opportunities await you.
The predicted salary is between 20000 - 28000 £ per year.
Why Join Pine Trees Hotel? Experience a warm welcome in the Scottish Highlands. Join us at Pine Trees Hotel and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate.
You will work with a fantastic team with a strong focus on delivering exceptional guest experiences. We will help you to develop your skills and passions whilst offering boundless warmth and hospitality. Bringing your own ideas and creativity to this role, you will assist us to guide the guest experience beyond the expectation.
Benefits:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Main Purpose of Job:
As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests, you will ensure the building is safe and secure and that all guests' requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.
Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile
- Ensure that the Guest Check in/out procedure is seamless
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality.
On your first day, you will begin a structured 12-week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable workload
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We look forward to receiving your application for this role and welcoming you into our warm and friendly team and our haven within the Scottish Highlands.
Front Office Receptionist in Highland employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist in Highland
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Pine Trees Hotel. Familiarise yourself with its history, values, and what makes it special. This will not only impress the interviewers but also help you connect your skills to their mission.
✨Tip Number 2
Practice your people skills! As a Front Office Receptionist, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence. Show us how you can create that warm welcome and memorable experiences!
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past where you've juggled multiple tasks successfully. We want to see how you can keep things running smoothly while maintaining that infectious smile!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Pine Trees Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Receptionist in Highland
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passions and what makes you tick. Remember, we’re all about creating a warm and welcoming atmosphere!
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Receptionist role at Pine Trees Hotel. Highlight your customer service experience and any relevant skills that align with our values. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how we create those special moments for our guests.
How to prepare for a job interview at Apex Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Pine Trees Hotel. Familiarise yourself with its services, facilities, and the local area. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to create those extra special moments for guests.
✨Embrace the Coorie Lifestyle
Understand the concept of 'Coorie' and how it reflects the hotel's ethos. Be ready to discuss how you can contribute to creating a warm and welcoming atmosphere that aligns with this Scottish culture during your interview.
✨Practice Your Multi-Tasking
In the role, you'll need to juggle various tasks while maintaining a friendly demeanour. During the interview, be prepared to discuss how you manage multiple responsibilities and stay organised, perhaps by sharing a specific example from your previous roles.
