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- Tasks: Support the Front Office Manager and ensure top-notch customer care for our guests.
- Company: Join the welcoming Apex Hotels family in Glasgow.
- Benefits: Enjoy 29 days holiday, training, gym access, and employee discounts.
- Other info: Be part of a vibrant team with excellent growth opportunities and fun events.
- Why this job: Bring your unique personality to enhance guest experiences and grow your career.
- Qualifications: Previous hotel reception experience at Supervisor/Duty Manager level required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as an Assistant Front Office Manager in Glasgow. You will genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and be yourself whilst working as part of the Guest Services team as we believe it is your personality, style and friendliness that makes Apex Hotels.
In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care to ensure our guests return time and time again.
Role Overview: Your responsibilities will include:
- Supporting the Front Office Manager by overseeing the day‑to‑day running of the Reception, Duty Manager and Night shifts
- Developing and implementing departmental strategies that will grow customer performance and excellence delivery
- High visibility during key guest demand periods delivering a total lobby experience
- Delivery of monthly Net Promoter and Guest Review Index arrival/in‑stay/departure targets
- Taking responsibility for dealing with any issues
- Coaching team members to improve and develop
- Managing the department in the absence of the Manager
- Ensuring communication is maintained between key departments
- Generating ideas to drive the business forward
About you: You will have excellent attention to detail in order to provide consistent standards. This is a vital leadership role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. The Customer Experience is at the centre of everything you do. You will love chatting to our guests offering help and assistance, you will be great at multi‑tasking, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps make Apex who we are. We love to welcome people with different experiences and from different places into our Apex family.
To excel within this role, you will have:
- Excellent standards
- Self‑aware and able to evaluate their own work
- Can lead a Team
- Previous experience with a Hotel Reception at Supervisor/Duty Manager level
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state‑of‑the‑art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App
- ÂŁ200 referral bonus when your friends or family join the team
Following your first successful 3 months, you’ll also receive the following:
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply! We look forward to hearing from you.
Assistant Front Office Manager in Glasgow employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about customer care, think of examples from your past experiences where you've gone above and beyond for guests. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your personality! Apex wants someone who can bring their unique spark to the team. Don’t be afraid to let your true self shine through in your interactions – it’s all about being friendly and approachable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Front Office Manager in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that spark to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that align with the responsibilities of the Assistant Front Office Manager position. This shows us you’re genuinely interested!
Show Your Passion for Customer Service: Since the role is all about providing top-notch customer care, share your experiences where you’ve gone above and beyond for guests. We love seeing candidates who are passionate about making every guest's experience memorable!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Apex Hotels
✨Know the Company Culture
Before your interview, take some time to understand Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork. Think about how your personality aligns with these values and be ready to share examples of how you've demonstrated them in previous roles.
✨Showcase Your Customer Care Skills
As an Assistant Front Office Manager, you'll need to genuinely care for guests. Prepare specific examples of how you've gone above and beyond for customers in the past. This will show that you understand the importance of customer experience and are ready to contribute positively.
✨Demonstrate Leadership Qualities
Since this role involves overseeing the reception team, think about your leadership style. Be prepared to discuss how you've coached team members or handled challenges in a supervisory capacity. Highlight your ability to maintain high standards and motivate others.
✨Bring Your Unique Personality
Apex Hotels values individuality, so don’t shy away from being yourself during the interview. Share your personal experiences and what makes you unique. This will help the interviewers see how you can fit into their vibrant team and contribute to the hotel's atmosphere.