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- Tasks: Welcome guests, manage check-ins/outs, and provide top-notch customer service.
- Company: Join the Apex Hotels family, where trust, passion, and teamwork thrive.
- Benefits: Enjoy 29 days holiday, gym access, training, and a £200 referral bonus.
- Why this job: Be part of a fun team, develop skills, and create memorable guest experiences.
- Qualifications: No specific experience needed; just bring your personality and a customer-focused attitude.
- Other info: Structured training provided, with opportunities for recognition and discounts.
The predicted salary is between 20000 - 30000 £ per year.
Why join Apex Hotels?
You will receive a warm welcome into the Apex family on joining us as a Front Office Receptionist in Glasgow. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you\’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey:
As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for.
You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.
Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile.
- Ensure that the Guest Check in/out procedure is seamless.
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:
- Can deliver excellent standards
- Uses initiative
- is self-aware and able to evaluate their own work
- has a customer service attitude
- has the ability to multi-task and organise a variable work load
- provides excellent attention to detail
- holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work – we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
If you are interested, click apply. We look forward to hearing from you!
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Front Office Receptionist employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Show your personality! Since Apex Hotels values individuality, think about how you can express your unique traits during the interview. Whether it's through your enthusiasm or your approach to customer service, let them see the real you.
✨Tip Number 2
Familiarise yourself with the local area and hotel facilities. Being knowledgeable about Glasgow and what Apex Hotels offers will help you stand out as a candidate who is genuinely interested in providing excellent service.
✨Tip Number 3
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for a guest or resolved a challenging situation, as this aligns perfectly with the role's focus on creating special moments for guests.
✨Tip Number 4
Demonstrate your ability to multi-task. During the interview, share instances where you've successfully managed multiple responsibilities at once, showcasing your organisational skills and attention to detail, which are crucial for a Front Office Receptionist.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front Office Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Personality: Apex Hotels values personality and friendliness. In your cover letter, share a bit about yourself and how your unique traits can contribute to creating a warm and welcoming environment for guests.
Highlight Customer Service Experience: Emphasise any previous customer service roles you have held. Provide specific examples of how you delivered excellent service and handled guest inquiries or complaints effectively.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Front Office Receptionist role.
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values individuality, so don’t be afraid to let your personality shine through during the interview. Share personal anecdotes that reflect your friendliness and passion for customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to create memorable experiences for guests.
✨Research the Company
Familiarise yourself with Apex Hotels' values and mission. Understanding their commitment to trust, passion, friendliness, and teamwork will help you align your answers with what they are looking for.
✨Practice Multi-tasking Scenarios
As a Front Office Receptionist, you'll need to juggle various tasks. Prepare for situational questions that test your ability to multi-task and stay organised under pressure.
