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- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, and a range of employee perks.
- Why this job: Be part of a fun team, develop skills, and make lasting friendships.
- Qualifications: Customer service attitude, organisational skills, and a friendly personality.
- Other info: Structured training programme and opportunities for career growth.
The predicted salary is between 1200 - 1680 £ per month.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Front Office Receptionist in London. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £ referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey: As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile
- Ensure that the Guest Check in/out procedure is seamless
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality.
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Front Office Receptionist in England employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist in England
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! As a Front Office Receptionist, first impressions matter. Practise greeting friends or family with a friendly hello and a smile to get comfortable with making guests feel at home.
✨Tip Number 3
Show off your personality! During the interview, let your unique self shine through. Apex Hotels values authenticity, so don’t be afraid to share your ideas and how you can contribute to creating special moments for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Office Receptionist in England
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that spark to our team.
Tailor Your Application: Make sure to tailor your application to the Front Office Receptionist role. Highlight your customer service experience and any relevant skills that align with our values of Trust, Passion, Friendliness, and Teamwork.
Show Enthusiasm: We love a bit of passion! In your application, express why you’re excited about joining Apex Hotels and how you can contribute to creating those extra special moments for our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our family.
How to prepare for a job interview at Apex Hotels
✨Know the Company Culture
Before your interview, take some time to research Apex Hotels and their family values of Trust, Passion, Friendliness, and Teamwork. Understanding their culture will help you align your answers with what they value, showing that you're a great fit for their team.
✨Showcase Your Personality
Apex Hotels encourages candidates to bring their unique personality to the role. During the interview, let your true self shine through. Share personal anecdotes that highlight your friendliness and customer service skills, as this will resonate well with the interviewers.
✨Prepare for Common Scenarios
Think about common situations you might face as a Front Office Receptionist, like handling guest complaints or providing local information. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to create memorable guest experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, employee events, or how they celebrate team achievements. This shows your interest in the role and helps you gauge if Apex Hotels is the right fit for you.
