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- Tasks: Supervise spa treatments and ensure exceptional guest experiences.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, training, gym access, and discounts on spa treatments.
- Why this job: Be part of a fun team, develop new skills, and make lasting memories for guests.
- Qualifications: HNC or HND in beauty, with experience in a spa setting.
- Other info: Structured training programme and opportunities for career growth await you.
The predicted salary is between 30000 - 42000 £ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Spa Treatment Supervisor in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to this key role and being yourself whilst working as part of the Spa Department.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Spa Treatment Supervisor, you will ensure a complete guest focus within the treatment area of Yu Spa, maintaining the Apex standards in all areas giving the guest the best possible experience. You’ll be an integral part of our friendly spa team - Passionate about customer service and hospitality, you’ll make sure every spa visitor receives an outstanding experience. Your professional and friendly approach will ensure our guests enjoy memorable experiences. Your love and knowledge of our products will also help drive revenue and ensure that the spa experience continues for our guests long after their visit is over.
Responsible for the supervision of the therapist team you’ll help grow, mentor & develop your team to success while supporting the wider management team. This is a great opportunity to join us in a supervisory role with the opportunity to develop into Spa Management.
Joining the dedicated Spa department, you will:
- Coach, develop and motivate all team members to be the very best they can, ensuring all deliver the Warmer Welcome of Apex with our key family values of Trust, Friendliness, Teamwork and Passion.
- Ensure that all customers are provided with high quality treatments whilst taking pride in your delivery of treatments.
- Deliver exceptional guest service in all areas of the department.
- Monitor and maintain clear standards in service delivery, cleanliness, guest interaction and set up of areas.
- Assist in delivering ongoing training to the spa therapist team, support ongoing training that will keep the treatment side at the forefront of the beauty industry.
- Contribute to a strong team environment which promotes good employee morale and ensures a high level of commitment and pride in the department and hotel, whilst promoting a professional, helpful image to all guests.
- Comply with statutory and legal requirements for Fire, Hygiene, Health & Safety, and Employment laws.
- Maximise revenue generation in the Spa through targeted upselling across the whole team, lead incentive schemes for therapist, motivating team members to hit targets.
- Ensure that all equipment and fittings within the treatment areas are maintained to a high level, through thorough cleanliness and effectively reporting issues and ensuring these are resolved in a timely manner.
As a Spa Treatment Supervisor, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests. You will love chatting to our guests offering help and assistance, you will be a great multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests.
We want you to be yourself here, bringing your infectious personality helps make Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Treatment Supervisor.
With this in mind, we are looking for a Spa Treatment Supervisor who:
- Holds a HNC or HND qualification or has equivalent beauty qualifications.
- Is experienced working in a Spa or wellness setting is essential.
- Can deliver excellent standards with a passion for our luxury spa products.
- Uses initiative along with listening skills.
- Is self-aware and able to evaluate your own work.
- Has a customer service and can-do attitude.
- Holds a genuine desire to provide a Warmer Welcome to our guests.
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Spa Supervisor in Edinburgh employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Supervisor in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. Understanding their values of Trust, Passion, Friendliness, and Teamwork will help you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and show off your personality, which is key for a Spa Treatment Supervisor.
✨Tip Number 3
Bring your unique flair! Don’t be afraid to showcase your personality during the interview. Apex Hotels values individuality, so let your passion for customer service shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Spa Supervisor in Edinburgh
Some tips for your application 🫡
Be Yourself: At StudySmarter, we believe in the power of personality! When writing your application, let your unique self shine through. Share your passion for customer service and how you embody our family values of Trust, Friendliness, Teamwork, and Passion.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in the spa or wellness setting. Mention specific skills that align with the role of Spa Treatment Supervisor, like your ability to coach and motivate a team.
Showcase Your Achievements: Don’t be shy about sharing your successes! Whether it’s upselling treatments or creating memorable guest experiences, include examples that demonstrate your impact in previous roles. We love seeing how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Apex family!
How to prepare for a job interview at Apex Hotels
✨Know Your Stuff
Before the interview, make sure you’re familiar with Apex Hotels and their values. Understand what makes their spa unique and be ready to discuss how your experience aligns with their focus on customer service and teamwork.
✨Show Your Personality
Apex Hotels values individuality, so don’t be afraid to let your personality shine through. Share personal anecdotes that highlight your passion for hospitality and how you connect with guests, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations in the spa environment. Think of examples where you’ve successfully managed a team or resolved guest issues, showcasing your leadership and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Inquire about training opportunities or how they foster team morale, which reflects your commitment to being part of their family-oriented culture.
