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- Tasks: Welcome guests, ensure safety, and provide exceptional customer service during night shifts.
- Company: Join the Apex Hotels family, known for its friendly and supportive culture.
- Benefits: Enjoy 29 days holiday, gym access, discounts, and a competitive salary.
- Why this job: Be part of a fun team, develop skills, and create memorable experiences for guests.
- Qualifications: Great attitude, customer service skills, and ability to multitask.
- Other info: Structured training programme and opportunities for personal growth await you.
The predicted salary is between 1200 - 1600 £ per month.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £ referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile
- Ensure that the Guest Check in/out procedure is seamless
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Night Receptionist in Edinburgh employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! As a Night Receptionist, you'll need to greet guests with a smile. Try rehearsing how you'd introduce yourself and make them feel at home. It’s all about that first impression!
✨Tip Number 3
Show off your personality! During the interview, let your unique traits shine through. Apex Hotels values friendliness and teamwork, so don’t be shy about sharing your experiences and how you can contribute to their vibe.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Night Receptionist in Edinburgh
Some tips for your application 🫡
Be Yourself: At StudySmarter, we believe in the power of personality! When writing your application, let your true self shine through. Share your unique experiences and how they align with our family values of Trust, Passion, Friendliness, and Teamwork.
Tailor Your Application: Make sure to customise your application for the Night Receptionist role. Highlight your customer service skills and any relevant experience that shows you can create those extra special moments for our guests. We love seeing how you can fit into our team!
Show Your Enthusiasm: We want to see your passion for hospitality! In your written application, express why you’re excited about the opportunity to work with us at Apex Hotels. A little enthusiasm goes a long way in making your application stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team and ready to embark on this exciting journey with us.
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with Apex Hotels and their services before the interview. Being able to discuss their facilities and local area knowledge will show your enthusiasm for the role and your commitment to providing excellent service.
✨Demonstrate Teamwork Skills
As a Night Receptionist, you'll be part of a team. Prepare examples of how you've successfully worked in a team environment in the past. Highlight your ability to collaborate and support your colleagues, as this aligns with their family values.
✨Prepare for Situational Questions
Expect questions about how you would handle specific guest scenarios. Think of examples where you’ve gone above and beyond for a customer or resolved a tricky situation. This will showcase your problem-solving skills and customer service attitude.
