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- Tasks: Lead the guest services team and manage guest feedback for an exceptional experience.
- Company: A top hospitality company in vibrant Edinburgh.
- Benefits: Competitive salary, diverse employee benefits, and a fun work environment.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Experience in hotel front office and a passion for customer service.
- Other info: Opportunity to grow in a lively and supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
A leading hospitality company in Edinburgh is seeking a Duty Manager to lead the guest services team. Your role includes managing guest feedback, training staff, and ensuring compliance with hotel procedures.
Ideal candidates will have:
- Hotel front office experience
- Excellent attention to detail
- A customer service attitude
The position offers a competitive salary and a variety of employee benefits, fostering a fun and dynamic work environment.
Hotel Duty Manager – Lead Guest Services & Ops in Edinburgh employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager – Lead Guest Services & Ops in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest services shine through. Share stories that highlight your attention to detail and customer service skills – it’s all about making a memorable impression.
✨Tip Number 3
Research the company! Before any interviews, dive into the hotel’s values and culture. This way, you can tailor your answers to show how you fit right in with their team and operations.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our fantastic team in Edinburgh.
We think you need these skills to ace Hotel Duty Manager – Lead Guest Services & Ops in Edinburgh
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your hotel front office experience in your application. We want to see how your background aligns with the role of Duty Manager and how you can lead our guest services team.
Attention to Detail is Key: When crafting your application, pay close attention to detail. We appreciate candidates who take the time to ensure their application is polished and free from errors, as this reflects the standards we uphold in our hotel.
Customer Service Attitude: Let your passion for customer service shine through in your written application. Share examples of how you've gone above and beyond for guests in the past, as this is crucial for the Duty Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic work environment.
How to prepare for a job interview at Apex Hotels
✨Know the Company Inside Out
Before your interview, do some research on the hospitality company. Understand their values, mission, and what sets them apart in the Edinburgh market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Front Office Experience
Be ready to discuss your previous roles in hotel front office management. Highlight specific examples where you successfully handled guest feedback or improved service processes. This will demonstrate your capability to lead the guest services team effectively.
✨Emphasise Attention to Detail
In the hospitality industry, attention to detail is crucial. Prepare to share instances where your keen eye for detail made a difference in guest satisfaction or operational efficiency. This will reinforce your suitability for the Duty Manager role.
✨Demonstrate Your Customer Service Attitude
Prepare to discuss your approach to customer service. Think of scenarios where you went above and beyond for guests. This will showcase your commitment to creating a positive experience, which is essential for the position.
