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- Tasks: Lead the reception team to ensure exceptional guest experiences and manage hotel operations.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, training, gym access, and discounts for you and your family.
- Why this job: Be yourself while making a real impact on guests' experiences in a fun environment.
- Qualifications: Previous hotel front office experience and a customer service attitude are essential.
- Other info: Structured training programme to help you thrive in your career.
The predicted salary is between 28800 - 43200 £ per year.
You will receive a warm welcome into the Apex family on joining us as a Duty Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:
- Be present in lobby and reception during peak times and support your team
- Promote selling culture amongst the FO team, review results daily
- Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly
- Ensure all pre- and post stay communication is sent to applicable guests
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Maintain correct records & communications so they can be tracked effectively
- Proactively manage poor performance and act as a role model for your team
- Liase with Housekeeping management on daily basis to ensure outstanding guest experience
- Plan and communicate VIP arrivals to hotel team
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action
As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests.
We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for Duty Managers who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Already have hotel front office experience or have worked at a supervisory or management level
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, click apply. We look forward to hearing from you.
Duty Manager in Edinburgh employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be interacting with guests and your team all the time. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or how they celebrate employee achievements shows you're keen to fit in and contribute positively to the workplace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Apex family. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager in Edinburgh
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our friendly Apex family.
Tailor Your Application: Make sure to tailor your application to the Duty Manager role. Highlight your relevant experience and skills that align with our values of Trust, Passion, Friendliness, and Teamwork. This will help us see why you’re a great fit for the team!
Show Your Customer Service Skills: Since this role is all about providing a warm welcome to our guests, make sure to emphasise your customer service experience. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re genuinely interested in joining our team at Apex Hotels!
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Know the Company Values
Familiarise yourself with Apex Hotels' core values: Trust, Passion, Friendliness, and Teamwork. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Duty Manager.
✨Prepare for Scenario Questions
Expect questions about handling guest feedback and emergencies. Think of specific examples from your past experiences where you successfully resolved issues or improved guest satisfaction, showcasing your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they celebrate employee achievements. This demonstrates your enthusiasm and commitment.
