At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, training, gym access, and discounts for you and your family.
- Other info: Structured training programme and opportunities for career growth await you.
- Why this job: Be part of a fun team, develop skills, and make lasting friendships.
- Qualifications: Great communication skills and a friendly attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Front Office Receptionist in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform “Treat Yourself Here”
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile
- Ensure that the Guest Check in/out procedure is seamless
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Edinburgh Front Office Receptionist – Guest Services employer: Apex Hotels
Apex Hotels is an exceptional employer that prioritises a warm and inclusive work environment, where family values of Trust, Passion, Friendliness, and Teamwork are at the core of our culture. As a Front Office Receptionist in Edinburgh, you will enjoy competitive pay, extensive employee benefits including 29 days holiday, training from day one, and opportunities for personal growth, all while being part of a fun and supportive team dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Edinburgh Front Office Receptionist – Guest Services
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! As a Front Office Receptionist, you'll be the first face guests see. Practise greeting friends or family with a smile and friendly chat to get comfortable with making that great first impression.
✨Tip Number 3
Show off your personality! During the interview, let your unique vibe shine through. Apex Hotels values authenticity, so don’t be afraid to be yourself and share your ideas on how to create special moments for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Edinburgh Front Office Receptionist – Guest Services
Some tips for your application 🫡
Be Yourself:At StudySmarter, we believe that your personality is what makes you unique! So, don’t be afraid to let your true self shine through in your application. Show us your passion for guest services and how you can bring a warm welcome to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We want to see how your background aligns with the Front Office Receptionist role and how you can contribute to our friendly and passionate team.
Show Off Your Customer Service Skills:Since this role is all about creating memorable experiences for our guests, make sure to showcase any previous customer service experience you have. Tell us about times when you went above and beyond to help someone – we love hearing those stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your passion for customer service and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with Apex Hotels and its services before the interview. Be prepared to discuss what makes their guest experience unique and how you can contribute to creating those special moments for guests.
✨Demonstrate Team Spirit
Since teamwork is a core value at Apex Hotels, think of examples from your past experiences where you worked effectively in a team. Highlight how you support your colleagues and contribute to a positive work environment.
✨Practice Multi-Tasking Scenarios
As a Front Office Receptionist, you'll need to juggle various tasks. Prepare for situational questions that test your ability to handle multiple responsibilities at once, and share how you stay organised and efficient under pressure.
