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- Tasks: Lead the reception team and ensure exceptional guest experiences.
- Company: Join Apex Hotels, a family-oriented company that values trust, passion, and teamwork.
- Benefits: Enjoy 20.5 days holiday, gym access, employee discounts, and a referral bonus.
- Why this job: Be part of a fun, friendly culture while developing skills and making new friends.
- Qualifications: Previous hotel front office or supervisory experience is preferred.
- Other info: Bring your unique personality and ideas to thrive in an innovative environment.
The predicted salary is between 28800 - 43200 £ per year.
Why join Apex Hotels?
You will receive a warm welcome into the Apex family on joining us as a Duty Manager in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services as we believe it is our personality, style and friendliness that makes Apex Hotels
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 20.5 days holiday based on 4 on 4 off shift pattern
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you\’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey:
As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:
- Be present in lobby and reception during peak times and support your team
- Promote selling culture amongst the FO team, review results daily
- Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
- Ensure all pre- and post stay communication is sent to applicable guests
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Maintain correct records & communications so they can be tracked effectively
- Proactively manage poor performance and act as a role model for your team
- Liase with Housekeeping management on daily basis to ensure outstanding guest experience
- Plan and communicate VIP arrivals to hotel team
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for a Duty Managers who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Already have hotel front office experience or have worked at a supervisory or management level.
We encourage you to bring your true self to work – we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
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Duty Manager 4 on 4 off employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager 4 on 4 off
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a great cultural fit.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest feedback in the past. Being able to discuss specific situations where you turned a negative experience into a positive one will set you apart as a candidate who truly cares about guest satisfaction.
✨Tip Number 3
Research the local area and any recent news related to Apex Hotels or the hospitality industry in Bath. This knowledge can help you engage in meaningful conversations during interviews and show your genuine interest in the role and the company.
✨Tip Number 4
Network with current or former employees of Apex Hotels on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Duty Manager role, which can help you tailor your approach when applying.
We think you need these skills to ace Duty Manager 4 on 4 off
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Duty Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Personality: Apex Hotels values personality and friendliness. In your cover letter, share anecdotes that reflect your unique character and how it contributes to a positive guest experience.
Highlight Relevant Experience: Emphasise any previous hotel front office or supervisory experience in your CV. Use specific examples to demonstrate your ability to manage teams, handle guest feedback, and maintain high standards.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Duty Manager role.
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values individuality, so don’t be afraid to let your personality shine through during the interview. Share personal anecdotes that reflect your passion for hospitality and how you connect with guests.
✨Demonstrate Teamwork Skills
As a Duty Manager, you'll need to lead and support your team. Be prepared to discuss examples of how you've successfully worked in a team environment, resolved conflicts, or motivated colleagues in previous roles.
✨Highlight Customer Service Experience
Emphasise your customer service skills and experiences. Prepare specific examples of how you've gone above and beyond to ensure guest satisfaction, as this aligns with Apex's commitment to providing a warmer welcome.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle emergencies or guest complaints effectively, showcasing your ability to remain calm under pressure.
