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- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe, friendly environment.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, and a range of employee perks.
- Why this job: Make lasting connections while providing exceptional service in a fun atmosphere.
- Qualifications: Great communication skills and a friendly attitude are essential.
- Other info: Structured training programme to help you shine as a Night Receptionist.
The predicted salary is between 11 - 16 ÂŁ per hour.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- In-house company interactive employee communication APP
- Entry to our state‑of‑the‑art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- ÂŁ200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests, you will ensure the building is safe and secure overnight and that all guests' requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly smile
- Ensure that the Guest Check in/out procedure dispenses seamlessly
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Night Receptionist, you will have excellent organisational skills and attention to detail to provide consistent standards. This is a vital role for the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, and you will be great at multi-tasking, efficient at solving all guest enquiries, all with a smile and infectious personality!
On your first day, you will begin a structured 12-week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. In reality, we are looking for a Night Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Gives a customer service attitude
- Has the ability to multi-task and organise variable workload
- Provides excellent attention to detail
- Holds a genuine desire to provide a warmer welcome to our guests
We encourage you to bring your true self to work – we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Night Receptionist - Part Time in Bath employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Part Time in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. Understanding their values of Trust, Passion, Friendliness, and Teamwork will help you connect with the team during your chat.
✨Tip Number 2
Practice your warm welcome! As a Night Receptionist, you'll be the first face guests see. Role-play greeting guests with a friend or in front of a mirror to nail that friendly smile and confident introduction.
✨Tip Number 3
Show off your multi-tasking skills! Think of examples from past experiences where you juggled multiple tasks successfully. This will demonstrate your ability to handle the busy night shifts at Apex Hotels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Apex family!
We think you need these skills to ace Night Receptionist - Part Time in Bath
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that spark to our team.
Tailor Your Application: Make sure to tailor your application to the Night Receptionist role. Highlight your customer service skills and any relevant experience that shows you can create those extra special moments for our guests.
Show Your Passion: We love a bit of passion! In your application, express why you’re excited about joining Apex Hotels and how you align with our family values of Trust, Passion, Friendliness, and Teamwork.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you. Let’s get started on this journey together!
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with Apex Hotels and their services before the interview. Be prepared to discuss what makes them unique and how you can contribute to creating those 'extra special moments' for guests.
✨Demonstrate Teamwork Skills
As a Night Receptionist, you'll be part of a team. Prepare examples of how you've successfully worked in a team environment in the past, showcasing your ability to collaborate and support your colleagues.
✨Practice Multi-tasking Scenarios
Since the role requires excellent organisational skills and the ability to handle multiple tasks, think of situations where you've successfully managed competing priorities. Practising these scenarios will help you articulate your skills effectively.
