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- Tasks: Welcome guests, ensure safety, and create memorable experiences during the night shift.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy competitive pay, 20.5 days holiday, gym access, and employee discounts.
- Why this job: Be part of a fun team, develop friendships, and grow your skills in hospitality.
- Qualifications: Great communication skills, attention to detail, and a friendly attitude.
- Other info: Structured training programme and opportunities for career growth await you!
The predicted salary is between 1200 - 1600 £ per month.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 20.5 days holiday based on 4 on 4 off shift pattern
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile.
- Ensure that the Guest Check in/out procedure is seamless.
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Answer phone calls and emails.
- Create brilliant customer service and a fun environment in order to promote guest loyalty.
As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Night Receptionist in Bath employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Night Receptionist, you'll be interacting with guests all night long. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm welcome.
✨Tip Number 3
Be ready to showcase your personality! Apex Hotels values uniqueness, so don’t be afraid to let your true self shine during the interview. Share personal stories that highlight your customer service skills and how you create special moments for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Night Receptionist position.
We think you need these skills to ace Night Receptionist in Bath
Some tips for your application 🫡
Be Yourself: At StudySmarter, we believe in the power of personality! When writing your application, let your unique self shine through. Share your experiences and how they align with our family values of Trust, Passion, Friendliness, and Teamwork.
Tailor Your Application: Make sure to customise your application for the Night Receptionist role. Highlight your customer service skills and any relevant experience that shows you can create those extra special moments for our guests. We love seeing how you fit into our team!
Show Your Enthusiasm: We want to see your passion for hospitality! In your written application, express why you’re excited about the opportunity to work with us at Apex Hotels. A little enthusiasm goes a long way in making your application stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way!
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with Apex Hotels and their services before the interview. Being able to discuss the hotel’s facilities and local area knowledge will show your enthusiasm and readiness for the Night Receptionist role.
✨Demonstrate Your Organisational Skills
As a Night Receptionist, you'll need to juggle multiple tasks. Prepare examples of how you've successfully managed your time and organised workloads in previous roles to showcase your ability to handle the demands of the job.
✨Emphasise Teamwork and Initiative
Apex Hotels thrives on teamwork, so be ready to discuss how you’ve collaborated with others in past jobs. Also, share instances where you took the initiative to solve problems or improve guest experiences, as this aligns with their values.
