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- Tasks: Lead the Night team, ensuring exceptional guest experiences and smooth hotel operations.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, training, gym access, and a range of employee perks.
- Why this job: Be part of an innovative team and make a real impact on guest satisfaction.
- Qualifications: Previous supervisory experience in hospitality and excellent communication skills required.
- Other info: Great career development opportunities and a supportive work environment await you.
The predicted salary is between 12 - 17 £ per hour.
£14.60 per hour plus excellent company benefits & perks.
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 06/02/2026
About this job
Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Night Manager in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview: We have an exciting opportunity for a Night Manager. You will be the main point of contact for all hotel emergencies and represent the Front Office Manager, Operations Managers, and the GM in their absences. You will assist the Front Office Manager in the running of the Night's operation. You will ensure effective processes, procedures and systems are in place, aligned with our Purpose and Values and standards. As the Night Manager, you will ensure the team delivers an effective and enjoyable experience to all guests.
Main Responsibilities:
- Responsible for execution of tasks outlined in the Night Managers Manual.
- Liaise with all department heads on a daily basis to ensure we create memories guests will want to share.
- In the absence of Senior Managers, HODs, Assistant HODs, act as the main point of contact for the Hotel and coordinate all departmental activities as appropriate.
- Plan and communicate VIP arrivals to the hotel team.
- Ensuring the all H&S audits and Night Security walk arounds are completed.
- Ensure the Night teams have appropriate tools and training to complete their tasks.
- Be present in lobby and reception during peak times and support your team.
- Promote a selling culture amongst the Night team and review results daily.
- Lead the Night team to deliver exceptional customer service at all points of the guest journey.
- Act on all guest feedback, positive and negative.
- Respond to guest reviews and update guest profiles accordingly.
About you: You will be well organised, be an excellent communicator and be committed to building and developing the team. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in.
To excel within this role, you will have:
- Previous experience of working within a Front Office/Nights Accommodation environment in a supervisory role is essential.
- Knowledge of the hospitality industry.
- Can deliver excellent service and is customer centric.
- Knowledge of H&S procedures.
- Previous experience with the Infor Front Office system or any PMS system would be a distinct advantage.
- Proficient with Microsoft Office and IT systems.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
- Following your first successful 3 months, you'll also receive contributions to a pension scheme.
- Employee of the quarter and annual recognition schemes.
- Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes.
- Long service recognition.
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
- 50% discount in our restaurants.
- Cycle to Work Scheme.
- Discounted room rates for employees, friends, and family.
- Spa treatments and product discounts.
- Life Assurance cover.
We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.
This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you.
Night Manager in Bath employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Be ready for the interview! Research Apex Hotels and their values. Prepare to discuss how your experience aligns with their focus on trust, passion, and teamwork. Show them you’re not just another candidate, but someone who truly fits into their family.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for interviews or networking events. It shows you care about the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Apex family. Let’s get you that Night Manager position!
We think you need these skills to ace Night Manager in Bath
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Night Manager role. Highlight your relevant experience in Front Office or Nights Accommodation, and mention any specific skills that align with our values of Trust, Passion, Friendliness, and Teamwork.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and we can’t wait to see what you bring to the Apex family.
How to prepare for a job interview at Apex Hotels
✨Know the Company Values
Before your interview, take some time to understand Apex Hotels' core values: Trust, Passion, Friendliness, and Teamwork. Think about how you can demonstrate these values through your own experiences and how they align with your personality.
✨Showcase Your Customer Service Skills
As a Night Manager, you'll need to deliver exceptional customer service. Prepare examples from your past roles where you've gone above and beyond for guests. Highlight any specific situations where you turned a negative experience into a positive one.
✨Familiarise Yourself with H&S Procedures
Since health and safety is crucial in hospitality, brush up on relevant procedures and regulations. Be ready to discuss how you would ensure compliance and safety during your shift, especially in emergencies.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the Night Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
