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- Tasks: Lead a dynamic housekeeping team to deliver exceptional guest experiences.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 35 days holiday, training, gym access, and discounts for you and your family.
- Other info: Be part of an innovative team that celebrates individuality and growth.
- Why this job: Make a real impact in a supportive environment while developing your career.
- Qualifications: Strong leadership skills and a passion for guest satisfaction are essential.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Head Housekeeper in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Housekeeping Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview: Our Head Housekeeper will always be motivated and highly engaged to provide personalised “world class” customer care and service to all guests, internal team members & clients, and directors in line with Our Brand Standards and Procedures. Ensuring every Guest request is completed promptly and decisively, aspiring to make the impossible, possible! At Apex Hotels, our Housekeeping Team all play a part in thoughtfully delivering the uplifting and the unexpected, to elevate every Guest’s Experience. We strive to ensure that we inspire our guests to celebrate the joy of everyday connection.
As part of the senior leadership team, this highly visible role will be responsible for overseeing the development and delivery of our continuously evolving housekeeping brand standards. Working closely with the Hotel Manager & Operations Manager, this position will be expected to lead on the implementation and execution of the housekeeping strategy. This role will include operational shift coverage across a seven-day senior duty management rota. Working at properties across our England Hotels may also be required from time to time.
Main Responsibilities:
- Lead the delivery of exceptional cleanliness standards and guest satisfaction targets.
- Maintain strong collaboration with Engineering, Operations, and Sales to support maintenance, VIP visits, and show rounds.
- Manage departmental budgets, payroll, productivity, and cost-control measures.
- Recruit, train, and develop a high-performing, multi-skilled housekeeping team.
- Oversee performance management, wellbeing, and compliance with People & Culture policies.
- Ensure all Health & Safety, Fire Safety, COSHH, and hygiene standards are consistently met.
- Drive continuous improvement through process alignment, efficiency initiatives, and time-in-motion reviews.
- Lead daily and weekly briefings to ensure consistent service delivery and operational readiness.
About you:
- A confident communicator who can influence at all levels.
- Exceptionally organised with strong time-management skills.
- Meticulous attention to detail and a passion for presentation.
- Able to lead, coach, and inspire a guest-centric team culture.
- Comfortable analysing data and translating strategy into practical action.
- Adaptable, proactive, and committed to continuous improvement.
- Strong understanding of Health & Safety and housekeeping best practice.
- Driven by quality, efficiency, and delivering memorable guest experiences.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 35 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- Following your first successful 3 months, you’ll also receive access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, please click apply. We look forward to hearing from you.
Head Housekeeper in Bath employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. Understanding their values of Trust, Passion, Friendliness, and Teamwork will help you connect with the team during your chat.
✨Tip Number 2
Show off your personality! When you apply through our website, let your unique style shine through in your conversations. Remember, they want someone who can bring a new dynamic to the Housekeeping Team, so don’t hold back!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle guest requests or lead your team in challenging situations. Being able to share real-life examples will demonstrate your leadership skills and commitment to exceptional service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Head Housekeeper in Bath
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how it aligns with our family values.
Tailor Your Application: Make sure to tailor your application to the Head Housekeeper role. Highlight your experience in leading teams and delivering exceptional guest experiences, as these are key to what we’re looking for at Apex Hotels.
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's managing budgets or ensuring cleanliness standards, specific examples will help us see how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Apex Hotels
✨Know Your Values
Before the interview, take some time to reflect on how your personal values align with those of Apex Hotels. They emphasise Trust, Passion, Friendliness, and Teamwork, so think about examples from your past that showcase these traits.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be leading a team. Prepare to discuss your leadership style and provide specific examples of how you've successfully managed and developed teams in the past. Highlight any training or mentoring experiences you've had.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in guest service scenarios. Think of times when you went above and beyond to meet a guest's needs or resolved a challenging situation effectively.
✨Demonstrate Your Attention to Detail
Since this role requires meticulous attention to detail, prepare to discuss how you ensure high cleanliness standards and compliance with health and safety regulations. Bring examples of processes you've implemented to maintain these standards.