At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, and a range of employee perks.
- Other info: Structured training programme and excellent career growth opportunities.
- Why this job: Be part of a fun team, develop friendships, and learn new skills.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Front Office Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state‑of‑the‑art gym and pools
- Healthy meals to enjoy while you're working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
Following your first successful 3 months, you’ll also receive:
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey: As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love. You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.
Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile
- Ensure that the Guest Check in/out procedure is seamless
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self‑aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi‑task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Front Office Receptionist in Bath employer: Apex Hotels
Apex Hotels is an exceptional employer that prioritises a warm and welcoming work environment, where family values of Trust, Passion, Friendliness, and Teamwork are at the core of our culture. As a Front Office Receptionist in Bath, you will enjoy competitive pay, extensive employee benefits including 29 days holiday, training from day one, and opportunities for personal growth, all while being part of a fun and supportive team dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist in Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! As a Front Office Receptionist, you'll be the first face guests see. Practise greeting friends or family with a smile and friendly tone to nail that first impression during your interview.
✨Tip Number 3
Show off your multi-tasking skills! Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate your ability to handle the busy environment at Apex Hotels.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Apex family right from the start!
We think you need these skills to ace Front Office Receptionist in Bath
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that warmth and friendliness to our team.
Tailor Your Application:Make sure to customise your application for the Front Office Receptionist role. Highlight your customer service experience and any relevant skills that align with our values of Trust, Passion, Friendliness, and Teamwork. This will help us see why you’re a great fit!
Show Your Enthusiasm:We love candidates who are excited about joining the Apex family! In your application, express your passion for hospitality and your eagerness to create special moments for our guests. Let us know why you want to be part of our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Apex Hotels
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your unique self shine during the interview. Share personal anecdotes that highlight your passion for customer service and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with Apex Hotels' facilities and services before the interview. Being able to discuss what makes the hotel special and how you can contribute to creating memorable guest experiences will impress the interviewers.
✨Demonstrate Teamwork Skills
Since teamwork is a core value at Apex Hotels, prepare examples of how you've successfully worked in a team environment. Highlight situations where you’ve collaborated with others to achieve a common goal or resolve a challenge.
✨Practice Multi-Tasking Scenarios
As a Front Office Receptionist, you'll need to juggle various tasks. Think of examples from your past experiences where you managed multiple responsibilities effectively. You might even want to role-play some scenarios to feel more confident!
