At a Glance
- Tasks: Lead a dynamic Front Office team and enhance guest experiences at Apex Hotels.
- Company: Join the welcoming and innovative Apex Hotels family in Bath.
- Benefits: Enjoy 35 days holiday, training, gym access, and generous employee discounts.
- Other info: Be part of a supportive team that values individuality and growth.
- Why this job: Make a real impact on guest journeys while developing your career in hospitality.
- Qualifications: Customer-focused with strong communication and leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Why Join Apex Hotels?
You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Front Office Manager in Bath.
From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected.
We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.
Role Overview
As part of the senior leadership team, this highly visible role will be responsible for overseeing and coordinating the customer journey from arrival through departure, and all in stay requirements.
You will contribute to maximising Room, F&B and Other Revenue streams through effective upselling, cross selling, and Room Inventory Management.
Striving for excellence, you and your team will at all times ensure me work in line with our Brand Standards.
In addition to Building, leading and managing high-performing team, you will foster a spirit of team-work and collaboration, working closely with Housekeeping, Maintenance, F&B, and all our Support functions.
Encouraging a multi-skilled team, you will ensure your team are willing and able to step in and support any department in the Hotel, during a time of need.
This role will include operational coverage across a seven-day senior Management Rota.
Although you will be a Head of Department and trusted with creating your own Rotas, you will be required, in the best interests of leading and training your team, to cover mainly day shifts, but also some Late shifts, and the odd Night Shift (Night shift on a rare occasion) and as required, as a means to provide presence, support, training, and developing of our People, and Standards across each area in your Department.
Whilst based at a set Home location, we do operate within the Region of Apex, England Hotels and on the rare occasion, you may be requested travel and support at one of our sister properties, or Scottish properties, as required.
Main Responsibilities
- Develop and implement departmental strategies that enhance guest experience and service delivery
- Lead, coach and develop a multi-skilled Front Office team, creating succession plans and supporting cross-department collaboration
- Maintain a high-profile presence during peak guest demand periods, delivering a seamless lobby and arrival experience
- Deliver monthly Net Promoter Score (NPS) and Guest Review Index arrival, in-stay and departure targets
- Take ownership of guest feedback and complaint resolution, ensuring timely and effective outcomes
- Drive personalisation through guest preference profiling and ownership of customer data within the PMS
- Create, manage and deliver departmental budgets while controlling labour costs in line with revenue performance
- Deliver upselling and cross-selling initiatives that maximise room, F&B and ancillary revenue opportunities
- Host weekly and monthly strategy meetings with operational teams and the General Manager, reviewing key metrics and performance indicators
- Conduct daily and weekly payroll cost analysis against forecasted and actual occupancy to ensure optimal performance
- Own departmental brand standards, ensuring audit results are in line with targets and company expectations
- Oversee compliance training, Health & Safety and legislative requirements within the department
- Maintain emergency response readiness and support hotel-wide compliance standards
- Provide occasional late and night shift coverage to support operational needs, training and team development
About you
We love to welcome people with different experiences and from different places into our Apex family.
We want to ensure you get the best experience from the role you begin your journey with us in.
To excel within this role, you will have
- Customer-centric with a clear focus on enhancing the guest journey
- A clear and influential communicator with the ability to engage across all levels
- The ability to adapt and drive continuous improvement and transformational change
- A talent for identifying and managing resources to achieve targets
- A strong understanding of Health & Safety requirements
- A coaching, supporting and challenging leadership style that drives performance
- Commercial awareness with the ability to analyse performance, control costs and identify revenue opportunities
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 35 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication app
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App
Following your first successful 3 months, you will receive ...
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work.
We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations.
Our family can never be too big, there’s a place here for you.
We have one ask - that you bring your personality, ideas, and spark.
We’re an innovative, thriving business and we want you to be part of our exciting journey.
This role is not eligible for sponsorship under the Skilled Worker visa route.
However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship.
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Front Office Manager in Bath employer: Apex Hotels
Apex Hotels in London is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With a comprehensive 12-week learning journey, employees gain essential skills in self-checking room operations while enjoying the support of a dedicated housekeeping team. The company prioritises employee well-being and fosters an environment that celebrates initiative and guest satisfaction, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Bath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Apex Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Apex Hotels
Don't be shy about reaching out to Apex Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Bath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Apex Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Apex Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
