At a Glance
- Tasks: Lead the night team, ensuring guest safety and exceptional service.
- Company: Join Apex Hotels, a family-oriented company that values trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, employee discounts, and a competitive salary.
- Other info: Bring your true self to work and grow with us in a fulfilling career.
- Why this job: Be part of a supportive team where your personality and ideas matter.
- Qualifications: Previous supervisory experience in a Front Office/Nights environment is essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures. As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.
Main Responsibilities
- Be present in lobby and reception during peak times and support your team
- Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action
- Ensure all procedures are followed and all night jobs are complete
- Producing any nightly reports
About you
We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential
Benefits
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
Following your first successful 3 months, you’ll also receive additional benefits and opportunities as part of our recognition and progression programs.
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big; there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Assistant Night Manager employer: Apex Hotels
Apex Hotels is an exceptional employer that fosters a warm and inclusive work environment in Glasgow, where family values of Trust, Passion, Friendliness, and Teamwork are at the core of our culture. As an Assistant Night Manager, you will not only enjoy competitive pay and generous benefits, including 29 days holiday and access to state-of-the-art facilities, but also have ample opportunities for personal and professional growth within a supportive team that values your unique contributions. Join us to be part of an innovative and thriving business that truly cares about its employees and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with Apex Hotels' core values: Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in interviews or networking, highlight how your personal experiences align with these values to demonstrate that you are a good cultural fit.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will help you illustrate your passion for delivering excellent service, which is crucial for the Assistant Night Manager position.
✨Tip Number 3
Research common health and safety procedures relevant to hotel management. Being knowledgeable about these topics will not only prepare you for potential interview questions but also show your commitment to maintaining a safe environment for both guests and staff.
✨Tip Number 4
Network with current or former employees of Apex Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Understand the Company Culture:Familiarise yourself with Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork. Reflect these values in your application to show that you align with their culture.
Tailor Your CV:Highlight your previous experience in a Front Office or Nights environment, especially any supervisory roles. Emphasise your customer service skills and ability to multi-task, as these are key attributes for the Assistant Night Manager position.
Craft a Compelling Cover Letter:In your cover letter, express your passion for delivering excellent customer service and your initiative in resolving issues. Mention specific examples from your past experiences that demonstrate your ability to lead a team and ensure guest safety.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Apex Hotels
✨Show Your Passion for Customer Service
As an Assistant Night Manager, your role revolves around delivering excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to the values of Apex Hotels.
✨Highlight Your Teamwork Skills
Apex Hotels values teamwork highly. During the interview, discuss experiences where you successfully collaborated with colleagues to achieve a common goal. Emphasising your ability to work well within a team will resonate with their family-oriented culture.
✨Demonstrate Initiative and Problem-Solving
The role requires someone who can take initiative and resolve issues effectively. Prepare to discuss situations where you've identified problems and taken proactive steps to address them. This will showcase your ability to manage the property during the night confidently.
✨Familiarise Yourself with Health and Safety Procedures
Knowledge of health and safety is crucial for this position. Brush up on relevant procedures and be ready to discuss how you've implemented or adhered to these in past roles. This will show that you take guest and staff safety seriously, aligning with Apex's commitment to a secure environment.
