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- Tasks: Lead the night team, ensuring excellent guest experiences and safety.
- Company: Join Apex Hotels, a family-oriented company that values trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, employee discounts, and a competitive salary.
- Why this job: Be part of a supportive team where your personality and ideas matter.
- Qualifications: Previous supervisory experience in a Front Office/Nights environment is essential.
- Other info: Bring your true self to work and grow with us in a fulfilling career.
The predicted salary is between 24000 - 36000 £ per year.
Why Join Apex Hotels ?
You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Glasgow. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview:
Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures.
As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.
Main Responsibilities:
- Be present in lobby and reception during peak times and support your team
- Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
- Ensure all procedures are followed and all night jobs are complete.
- Producing any nightly reports.
About you:
We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you\’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations.Our family can never be too big, there’s a place here for you. We have one ask – that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
If you are interested, click apply. We look forward to hearing from you!
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Assistant Night Manager employer: Apex Hotels
Contact Detail:
Apex Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you would be a great cultural fit.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will help you illustrate your passion for delivering excellent service, which is crucial for the Assistant Night Manager position.
✨Tip Number 3
Research common health and safety procedures relevant to hotel management. Being knowledgeable about these topics will not only prepare you for potential interview questions but also show your commitment to maintaining a safe environment for both guests and staff.
✨Tip Number 4
Network with current or former employees of Apex Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Assistant Night Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise your passion for delivering excellent customer service. Provide specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
Highlight Teamwork and Leadership Experience: Since the role involves leading a reception team, make sure to include any relevant leadership or teamwork experiences. Discuss how you have successfully managed teams or collaborated with colleagues to achieve common goals.
Personalise Your Application: Apex Hotels values personality and individuality. Use your cover letter to express your unique qualities and how they would contribute to the company culture. Share your ideas on how you can enhance the guest experience at Apex.
How to prepare for a job interview at Apex Hotels
✨Show Your Passion for Customer Service
As an Assistant Night Manager, your role revolves around delivering excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to the values of Apex Hotels.
✨Highlight Your Teamwork Skills
Apex Hotels values teamwork highly. During the interview, discuss experiences where you successfully collaborated with others to achieve a common goal. Emphasise your ability to support and lead a team, especially during busy times.
✨Demonstrate Initiative and Problem-Solving
The role requires someone who can take initiative and resolve issues effectively. Prepare to discuss situations where you've identified problems and taken proactive steps to address them. This will show that you're self-aware and capable of evaluating your own work.
✨Familiarise Yourself with Health and Safety Procedures
Since the position involves ensuring a safe environment for guests and staff, it's crucial to have a good understanding of health and safety protocols. Brush up on relevant procedures and be ready to discuss how you've implemented these in past roles.