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- Tasks: Deliver exceptional health and beauty treatments while creating memorable experiences for guests.
- Company: Join the Apex Hotels family, known for its warmth, teamwork, and commitment to guest care.
- Benefits: Enjoy 29 days holiday, training, gym access, discounts, and a referral bonus.
- Why this job: Be part of a fun, friendly team where your personality shines and growth is encouraged.
- Qualifications: HNC or HND qualified in beauty or equivalent; strong customer service attitude required.
- Other info: Structured 12-week training journey to help you thrive as a Spa Therapist.
The predicted salary is between 24000 - 36000 £ per year.
You will receive a warm welcome into the Apex family on joining us as a Spa Therapist in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Spa Department.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Spa Therapist you will be responsible for delivering exceptional customer service, through the delivery of health and beauty treatments and customer care. You will also promote the spa products and services and work as part of a team to achieve budgeted targets and KPIs.
You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Joining the dedicated Spa department, you will:
- Ensure that all customers are provided with high quality treatments
- Have exceptional knowledge of all treatment and ESPA products
- Promote ESPA products for guests to purchase
- Engage with guests in order to promote guest loyalty and memorable experiences
- Ensure our guests experience our high levels of comfort and quality
- Take pride in the work you do
You must have strong interpersonal and communication skills and be approachable to guests, spa members and other employees. You will be a point of contact to both guests and employees so you must be well presented and have high standards of appearance. You will be flexible about working weekends.
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Therapist. With this in mind, we are looking for a Spa Therapist who:
- HNC or HND qualified or have equivalent beauty qualifications
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Spa Therapist employer: Apex Hotels Ltd
Contact Detail:
Apex Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Familiarise yourself with the ESPA products mentioned in the job description. Understanding these products will not only help you during the interview but also show your genuine interest in the role and the brand.
✨Tip Number 2
Highlight your interpersonal skills during any conversations or networking opportunities. Since the role requires strong communication and a friendly approach, demonstrating these qualities can set you apart from other candidates.
✨Tip Number 3
Engage with current employees or alumni who have worked at Apex Hotels. They can provide insights into the company culture and what it takes to succeed as a Spa Therapist, which can be invaluable for your application.
✨Tip Number 4
Prepare to discuss how you can contribute to creating memorable experiences for guests. Think of examples from your past experiences where you went above and beyond in customer service, as this aligns perfectly with the values of Apex Hotels.
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Spa Therapist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Your Personality: Apex Hotels values personality and friendliness. In your cover letter, express your unique qualities and how they contribute to creating a warm and welcoming environment for guests.
Highlight Relevant Qualifications: Make sure to mention your HNC or HND qualifications or any equivalent beauty qualifications in your CV. Include any relevant experience in delivering health and beauty treatments that demonstrate your capability.
Emphasise Customer Service Skills: Since the role requires strong interpersonal and communication skills, provide examples in your application of how you have successfully engaged with customers in previous roles, showcasing your commitment to excellent service.
How to prepare for a job interview at Apex Hotels Ltd
✨Show Your Personality
Apex Hotels values individuality, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they shape your approach to customer service.
✨Demonstrate Your Knowledge
Make sure you have a solid understanding of the treatments and ESPA products you'll be working with. Being able to discuss these confidently will show your commitment to providing exceptional service.
✨Emphasise Teamwork
Since teamwork is crucial in the Spa Department, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support your colleagues.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter as a Spa Therapist. Be ready to explain how you would handle various situations, showcasing your problem-solving skills and customer service attitude.
