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- Tasks: Welcome guests, ensure safety, and provide exceptional customer service during the night shift.
- Company: Join the Apex family, known for its friendly and supportive culture.
- Benefits: Enjoy 29 days holiday, gym access, and a range of employee perks.
- Why this job: Be part of a fun team, develop skills, and create memorable experiences for guests.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service.
- Other info: Structured training programme and opportunities for career growth await you.
The predicted salary is between 1300 - 1800 £ per month.
Apex City of London Hotel is looking for a Night Receptionist in London. We genuinely care about our guests and each other, showing this through our family values of Trust, Passion, Friendliness, and Teamwork. We encourage you to bring your own unique personality to the role while working as part of the Guest Services Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and receive a competitive rate of pay along with a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- In-house company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
Following your first successful 3 months, you’ll also receive:
- Access to our discounts and wellbeing platform “Treat Yourself Here”
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. You will ensure the building is safe and secure overnight and that all guests' requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience they will want to share.
Your responsibilities will include:
- Greeting our guests with a friendly hello and an infectious smile
- Ensuring that the Guest Check in/out procedure is seamless
- Providing accurate information to Guests regarding the local area and offering excellent overall knowledge of all Hotel facilities and services
- Answering phone calls and emails
- Creating brilliant customer service and a fun environment to promote guest loyalty
You will have excellent organisational skills and attention to detail to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during, and after their stay. You will love chatting to our guests, offering help and assistance, and be great at multi-tasking while efficiently solving all guest enquiries with a smile and infectious personality!
On your first day, you will begin a structured 12-week learning journey, giving you the skills, knowledge, and confidence to be a great Night Receptionist. We are looking for someone who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Can multi-task and organise a variable workload
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big; there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Night Receptionist - London (Central) employer: Apex Hotels Ltd
Contact Detail:
Apex Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - London (Central)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Night Receptionist, you'll be interacting with guests all night long. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm welcome.
✨Tip Number 3
Be ready to showcase your personality! Apex Hotels values authenticity, so don’t be afraid to let your true self shine during the interview. Share your unique experiences and how they can contribute to creating special moments for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Apex family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Receptionist - London (Central)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that spark to our team.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention how you can contribute to creating those extra special moments for our guests, as that's what we value!
Show Your Passion: Express your enthusiasm for the role and the hospitality industry. We love candidates who are genuinely excited about providing a warmer welcome to our guests, so let that passion come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Apex Hotels Ltd
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with Apex City of London Hotel’s facilities and services before the interview. Being able to discuss what makes the hotel special will show your enthusiasm and readiness to provide excellent service.
✨Demonstrate Multi-tasking Skills
As a Night Receptionist, you’ll need to juggle various tasks. Prepare examples from your past experiences where you successfully managed multiple responsibilities, showcasing your organisational skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Initiative
Apex Hotels thrives on teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Also, share instances where you took the initiative to improve guest experiences or solve problems creatively.
