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- Tasks: Welcome guests, ensure safety, and provide exceptional customer service during the night shift.
- Company: Join the Apex family, a friendly and supportive hotel environment in Central London.
- Benefits: Enjoy 29 days holiday, training, gym access, discounts, and a fun workplace culture.
- Why this job: Make lasting connections while creating memorable experiences for guests every night.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service.
- Other info: Structured training programme and opportunities for personal growth in a vibrant team.
The predicted salary is between 20000 - 30000 £ per year.
You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in London. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
Following your first successful 3 months, you’ll also receive:
- Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile
- Ensure that the Guest Check in/out procedure is seamless
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality.
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you.
Night Receptionist in London employer: Apex Hotels Ltd
Contact Detail:
Apex Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! As a Night Receptionist, you'll be the first face guests see. Practise greeting friends or family with a friendly hello and a smile to make it feel natural when you meet guests.
✨Tip Number 3
Show off your personality! During the interview, let your unique vibe shine through. Apex Hotels values authenticity, so don’t be afraid to be yourself and share your ideas on how to create special moments for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Be Yourself: We want to see your unique personality shine through in your application. Don’t be afraid to let your true self come across in your writing – it’s all about that warm welcome vibe we love at Apex!
Show Your Passion for Service: Make sure to highlight your passion for customer service in your application. We’re looking for someone who genuinely cares about creating special moments for our guests, so share any relevant experiences that showcase this.
Attention to Detail is Key: As a Night Receptionist, attention to detail is crucial. In your application, mention any experiences where you’ve had to be organised and meticulous, as this will show us you’re the right fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Apex Hotels Ltd
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with Apex City of London Hotel’s facilities and services before the interview. Being able to discuss what makes the hotel special will show your enthusiasm and readiness to provide excellent service.
✨Demonstrate Multi-tasking Skills
As a Night Receptionist, you'll need to juggle various tasks. Prepare examples from your past experiences where you successfully managed multiple responsibilities, showcasing your organisational skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Initiative
Apex Hotels thrives on teamwork, so be ready to discuss how you’ve worked collaboratively in previous roles. Also, share instances where you took the initiative to improve guest experiences or solve problems creatively.
