Groups Conference in London

You will receive a warm welcome into the Apex family on joining us as a Groups, Conference, and Events Assistant Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Events and Group Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Main Purpose of Job

To drive and manage conference, events and group sales and confirmed bookings, ensuring exceptional service delivery from enquiry to execution. Key support to the GCE Manager, this role plays a key part in maximising revenue, efficient coordination, and outstanding client relationship management while delivering exceptional client experiences across all conference and event spaces.

Specific Tasks

• Supervisory Responsibilities
  • Supporting the GCE Manager in overseeing daily team operations and strategic planning.
  • Provide guidance, training, and mentoring to junior team members.
  • Delegate tasks and monitor performance to ensure service standards are met.
  • Assist in onboarding new team members and contribute to development plans.
• Sales & Revenue Generation
  • Convert group and event enquiries into confirmed bookings.
  • Maximise bedroom, meeting room, and event space revenue.
• Client Relationship Management
  • Build strong relationships with corporate, leisure, and agency clients.
  • Conduct site visits and client meetings to showcase the hotel's offerings.
• Event Coordination
  • Liaise with internal departments (F&B, Front Office, Housekeeping) to ensure seamless event delivery.
  • Prepare detailed function sheets and ensure all client requirements are met.
  • Attend and support events as required to ensure client satisfaction.
• Administration & Reporting
  • Maintain accurate records in the hotel's booking system.
  • Prepare reports on sales performance, booking trends, and client feedback.
  • Monitor team productivity and suggest improvements to processes.

Reporting Structure

GCE Manager (region to be specified). This post has supervisory responsibility for GCE Executives. Whilst this role will have accountability to a specific primary region, as business needs require, this will expand to cover all Apex Hotels and locations to the same standard and role responsibilities.

About you:

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

Skills & Experience Required:

• Proven experience in events or group sales, ideally within a hotel or hospitality environment.
• Strong leadership and supervisory skills.
• Strong commercial awareness and target-driven mindset.
• Excellent communication and negotiation skills.
• Ability to multitask and manage multiple events simultaneously.
• Proficiency in booking systems (e.g. Infor, Opera, Delphi) and Microsoft Office.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you'll also receive:

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you.