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- Tasks: Lead the night team, ensuring guest safety and delivering exceptional service.
- Company: Join the Apex family, known for its warmth and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, and a range of employee perks.
- Why this job: Be part of an innovative team and make a real impact on guest experiences.
- Qualifications: Previous supervisory experience in a Front Office/Nights environment is essential.
- Other info: Great training opportunities and a supportive work culture await you.
The predicted salary is between 24000 - 36000 ÂŁ per year.
You will receive a warm welcome into the Apex family on joining us as an Assistant Night Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview:
Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures.
As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.
Main Responsibilities:
- Be present in lobby and reception during peak times and support your team
- Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
- Ensure all procedures are followed and all night jobs are complete.
- Producing any nightly reports.
About you:
We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- ÂŁ200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive:
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Assistant Night Manager - Edinburgh employer: Apex Hotels Ltd
Contact Detail:
Apex Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager - Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out Apex Hotels' social media and website to see what they're all about. This will help you connect with their values during your chat!
✨Tip Number 2
Practice your customer service scenarios! Think of examples where you've gone above and beyond for guests. This will show that you have the passion and initiative they’re looking for.
✨Tip Number 3
Be ready to showcase your teamwork skills. Share stories about how you’ve collaborated with others in high-pressure situations. Apex loves a strong team player!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can make a lasting impression. And remember, apply through our website for the best chance at landing that Assistant Night Manager role!
We think you need these skills to ace Assistant Night Manager - Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and teamwork.
Tailor Your Application: Make sure to tailor your application to the Assistant Night Manager role. Highlight your relevant experience in front office or supervisory roles, and mention how you can contribute to our family values at Apex Hotels.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and make sure to address all the key responsibilities mentioned in the job description. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Apex Hotels Ltd
✨Know the Company Values
Before your interview, take some time to understand Apex Hotels' core values: Trust, Passion, Friendliness, and Teamwork. Think about how you can demonstrate these values through your own experiences and how they align with your personality.
✨Showcase Your Customer Service Skills
As an Assistant Night Manager, delivering excellent customer service is key. Prepare specific examples from your past roles where you went above and beyond for guests or resolved issues effectively. This will show your passion for providing a warmer welcome.
✨Demonstrate Initiative and Problem-Solving
During the interview, be ready to discuss situations where you took the initiative or solved problems in a fast-paced environment. Highlight your ability to multitask and pay attention to detail, as these are crucial for the role.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
