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- Tasks: Welcome guests, ensure safety, and provide exceptional customer service during night shifts.
- Company: Join the Apex family, known for its friendly and supportive culture.
- Benefits: Enjoy 29 days holiday, gym access, and a range of employee perks.
- Why this job: Make lasting connections while developing skills in a fun, dynamic environment.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Structured training programme and opportunities for career growth.
The predicted salary is between 11 - 16 ÂŁ per hour.
Apex City of Bath Hotel, Bath, BA1 2DA
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- ÂŁ200 referral bonus when your friends or family join the team
Following your first successful 3 months, you’ll also receive:
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Starting your Journey: As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile
- Ensure that the Guest Check in/out procedure is seamless
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Night Receptionist - Part Time - Bath employer: Apex Hotels Ltd
Contact Detail:
Apex Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Part Time - Bath
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! As a Night Receptionist, you'll need to greet guests with a smile. Try rehearsing how you'd introduce yourself and make them feel at home. A friendly approach can set you apart from other candidates.
✨Tip Number 3
Show off your multi-tasking skills! Think of examples from your past experiences where you've juggled multiple tasks successfully. This will demonstrate your ability to handle the varied workload expected in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Apex family directly!
We think you need these skills to ace Night Receptionist - Part Time - Bath
Some tips for your application 🫡
Be Yourself: We want to see your unique personality shine through in your application. Don’t be afraid to let your true self come across in your writing – it’s what makes you, you!
Show Your Passion for Customer Service: Make sure to highlight any previous experience you have in customer service. We love candidates who can demonstrate their commitment to providing a warm welcome and excellent service to guests.
Attention to Detail is Key: When filling out your application, pay close attention to the details. Double-check for any typos or errors, as we value precision and organisation in our Night Receptionists.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Apex Hotels Ltd
✨Show Your Personality
Apex Hotels values personality and friendliness, so don’t be afraid to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with the Apex City of Bath Hotel and its facilities before the interview. Being able to discuss what makes the hotel special and how you can contribute to creating memorable guest experiences will impress the interviewers.
✨Demonstrate Multi-Tasking Skills
As a Night Receptionist, you'll need to juggle various tasks. Prepare examples from your past experiences where you successfully managed multiple responsibilities at once, showcasing your organisational skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team culture at Apex Hotels. This shows your genuine interest in the position and helps you determine if it’s the right fit for you, while also demonstrating your proactive attitude.
