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- Tasks: Assist in managing hotel operations during the night shift.
- Company: Apex Hotels values trust, passion, friendliness, and teamwork.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Join a family-oriented team that values your individuality and ideas.
- Qualifications: No specific experience required; just bring your passion and personality!
- Other info: Located in beautiful Edinburgh, perfect for those who love city life.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Why Join Apex Hotels ?
You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Edinburgh at our Waterloo Place Hotel. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview:
Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures.
As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.
Main Responsibilities:
- Be present in lobby and reception during peak times and support your team
- Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
- Ensure all procedures are followed and all night jobs are complete.
- Producing any nightly reports.
About you:
We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, youll also receive
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
We encourage you to bring your true self to work. Well provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, theres a place here for you. We have one ask – that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey.
If you are interested, click apply. We look forward to hearing from you!
INDHP
AMRT1_UKCT
Assistant Night Manager employer: Apex Hotels Ltd
Contact Detail:
Apex Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Finde heraus, was Apex Hotels von anderen Hotels unterscheidet. Informiere dich über ihre Werte wie Vertrauen, Leidenschaft, Freundlichkeit und Teamarbeit. Zeige in deinem Gespräch, dass du diese Werte teilst und bereit bist, sie in deiner Rolle als Assistant Night Manager zu leben.
✨Tip Number 2
Bereite dich darauf vor, Beispiele aus deiner bisherigen Erfahrung zu teilen, die deine Fähigkeit zur Teamarbeit und deinen Umgang mit Gästen zeigen. Überlege dir spezifische Situationen, in denen du deine Problemlösungsfähigkeiten unter Beweis gestellt hast.
✨Tip Number 3
Zeige deine Leidenschaft für die Hotellerie und deinen Wunsch, in einem dynamischen Umfeld zu arbeiten. Sprich darüber, wie du dazu beitragen kannst, das Gästeerlebnis zu verbessern und ein positives Arbeitsumfeld für dein Team zu schaffen.
✨Tip Number 4
Nutze die Gelegenheit, Fragen zu stellen, die dein Interesse an der Position und dem Unternehmen zeigen. Frage nach den Herausforderungen, die ein Assistant Night Manager bei Apex Hotels meistern muss, und wie das Team zusammenarbeitet, um diese zu bewältigen.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality and customer service. Emphasize any previous roles that demonstrate your ability to work in a team and manage night operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific experiences that illustrate your commitment to guest satisfaction and teamwork.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-organized and professional.
How to prepare for a job interview at Apex Hotels Ltd
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific experiences where you went above and beyond for guests, as this aligns with Apex Hotels' values of caring for guests.
✨Emphasize Teamwork
Apex Hotels values teamwork highly, so be prepared to discuss examples of how you've successfully worked in a team. Highlight situations where collaboration led to positive outcomes, showcasing your ability to contribute to a supportive work environment.
✨Demonstrate Trustworthiness
As an Assistant Night Manager, trust is crucial. Be ready to talk about times when you had to handle sensitive situations or make important decisions. This will show that you can be relied upon in a leadership role.
✨Bring Your Personality
Apex Hotels encourages individuality, so don't hesitate to let your personality shine through. Share your unique ideas and how they could enhance the guest experience, showing that you are not just a fit for the role but also a great cultural fit for the company.
