At a Glance
- Tasks: Manage group and event enquiries, ensuring exceptional service from start to finish.
- Company: Dynamic hotel in London with a focus on events and client satisfaction.
- Benefits: 30 days holiday, training, gym access, discounts, and employee recognition schemes.
- Other info: Exciting opportunities for career growth and development in a supportive environment.
- Why this job: Join a vibrant team and create unforgettable experiences for clients.
- Qualifications: Experience in events or group sales, strong leadership, and communication skills.
The predicted salary is between 32450 - 40000 £ per year.
Job Ref: 13136. Branch: Head Office - London. Location: London - Head Office. Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent. Hours: Full Time. Shift pattern: Monday to Friday 8:30am‑5pm; 9am‑5:30pm; occasional evening/weekend work required. Hours per week: 40. Posted date: 21/05/2026. Closing date: 04/07/2026.
Office-based role focused on managing group and event enquiries. To drive and manage conference, events and group sales and confirmed bookings, ensuring exceptional service delivery from enquiry to execution. Key support to the GCE Manager, this role plays a key part in maximising revenue, efficient coordination and outstanding client relationship management while delivering exceptional client experiences across all conference and event spaces.
Responsibilities
- Supervisory responsibilities: support GCE Manager in overseeing daily team operations and strategic planning.
- Provide guidance, training, and mentoring to junior team members.
- Delegate tasks and monitor performance to ensure service standards are met.
- Assist in onboarding new team members and contribute to development plans.
- Sales & Revenue Generation: convert group and event enquiries into confirmed bookings; maximise bedroom, meeting room and event space revenue.
- Client Relationship Management: build strong relationships with corporate, leisure and agency clients; conduct site visits and client meetings to showcase the hotel's offerings.
- Event Coordination: liaise with internal departments (Food & Beverage, Front Office, Housekeeping) to ensure seamless event delivery; prepare detailed function sheets and ensure all client requirements are met; attend and support events to ensure client satisfaction.
- Administration & Reporting: maintain accurate records in the hotel's booking system; prepare reports on sales performance, booking trends and client feedback; monitor team productivity and suggest improvements to processes.
- Reporting Structure: report to GCE Manager; supervisory responsibility for GCE Executives.
Qualifications & Experience
- Proven experience in events or group sales, ideally within a hotel or hospitality environment.
- Strong leadership and supervisory skills.
- Strong commercial awareness and target-driven mindset.
- Excellent communication and negotiation skills.
- Ability to multitask and manage multiple events simultaneously.
- Proficiency in booking systems (Infor, Opera, Delphi) and Microsoft Office.
Benefits
- 30 days holiday.
- Training and development from day one.
- Employee events and celebrations.
- Inhouse company interactive employee communication app.
- Access to state-of-the-art gym and pools.
- Access to external Employee Assistance Programme.
- Financial Wellbeing App allowing flexibility to get paid earlier.
- £200 referral bonus when friends or family join the team.
- Access to discounts and wellbeing platform 'Treat Yourself Here' after 3 months.
- Employee recognition schemes and long service recognition.
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
- 50% discount for restaurants.
- Cycle to Work Scheme.
- Discounted room rates for employees, friends and family.
- Spa treatments and product discounts.
- Life Assurance cover.
Note: this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Experience: Required. Employment: Full‑time. Salary: £36,050 yearly.
Groups, Conference and Events Assistant Manager in London employer: Apex Hotel
As a Groups, Conference and Events Assistant Manager at our London Head Office, you will thrive in a dynamic work culture that prioritises employee growth and development from day one. With competitive salaries, extensive benefits including 30 days holiday, access to state-of-the-art facilities, and a strong emphasis on team collaboration and recognition, we ensure that our employees feel valued and supported while delivering exceptional client experiences in the vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Groups, Conference and Events Assistant Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Apex Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Apex Hotel
Don't be shy about reaching out to Apex Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups, Conference and Events Assistant Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Apex Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Apex Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
