Hotel Operations Manager (London Cluster)

Operations Manager for the Apex Temple Court Hotel in London. This full‑time, permanent role includes a 40‑hour week with a 5 on 2 off shift pattern. The position is responsible for overseeing the delivery of Apex Brand Values, guest experience, brand standards, cost controls, and hotel profitability.

Key Responsibilities

• Ensure full visibility during key operational periods to enhance customer experience.
• Maintain team focus on the customer and drive individualized service.
• Own the in‑stay and post‑stay customer service lifecycle, review improvements and address feedback.
• Maintain the highest cleanliness standards across all hotel areas.
• Collaborate with HODs and Sales to grow business and identify new opportunities.
• Work with HODs to upskill and multi‑skill teams according to business needs.
• Analyse daily/weekly payroll costs, manage staffing deployments and correct overspend.
• Handle effective holiday, sickness, and absence management.
• Deliver and initiate regular team recognition and wellness initiatives.
• Develop community/social calendar for cluster teams.
• Ensure F&B strategies, menu implementation, and promotions are delivered on time; support revenue targets.
• Promote a “Sales Team mentality” across all departments.
• Implement cost‑saving strategies.
• Ensure smooth operations across all departments.
• Adhere to legislative standards including Health & Safety, Fire & Food Safety, IT & Accounting Compliance, HR procedures.
• Collaborate with Risk and Compliance division to deliver required training within timeframes.
• Implement the sustainability agenda and coordinate initiatives across the cluster.

About the Successful Candidate

• Maintains and enhances a guest‑ and team‑centric culture.
• Communicates effectively at all levels, both verbally and in writing.
• Influences and inspires confidence.
• Displays a coaching, supporting and challenging mentality with operational results.
• Builds effective relationships internally and externally.
• Creates an open environment.
• Identifies and manages resources to achieve targets.
• Translates strategies into practical plans.

Qualifications & Experience

• Experience required: operations management in a hotel or comparable environment.

Salary £65,000 – £66,788 yearly.

Benefits

• 35 days holiday.
• Training and development from day one.
• Employee events and celebrations.
• In‑house company communication app.
• Access to gym and pools.
• Healthy meals at work.
• External Employee Assistance Programme.
• Financial Well‑being app (Wagestream) with early pay option.
• £200 referral bonus.
• Access to discounts and wellbeing platform “Treat Yourself Here”.
• Employee recognition schemes and long‑service recognition.
• Upon successful probation and annual anniversaries: complimentary overnight stay and dinner for two.
• 50% discount in company restaurants.
• Cycle to Work Scheme.
• Discounted room rates for employees and family.
• Spa treatments and product discounts.
• Life Assurance cover.

Location Apex Temple Court Hotel, London. The hotel is near Fleet Street and close to Theatreland, Covent Garden and business districts.