At a Glance
- Tasks: Supervise housekeeping staff and maintain high cleaning standards for guest satisfaction.
- Company: Join the vibrant Apex City of Glasgow Hotel team.
- Benefits: Earn £13.70/hour, enjoy 29 days holiday, and access great perks.
- Other info: Enjoy a supportive environment with training, events, and discounts.
- Why this job: Make guests feel at home while developing your leadership skills.
- Qualifications: Strong attention to detail and a passion for customer service.
The predicted salary is between 13.7 - 13.7 £ per hour.
Housekeeping Supervisor at Apex City of Glasgow Hotel, responsible for maintaining high cleaning standards, supervising staff and ensuring guest satisfaction.
Key Responsibilities
- Ensure guest rooms are presentable by performing cleaning duties (cleaning bedrooms and bathrooms, changing linen, vacuuming, polishing and dusting).
- Buddy and mentor new and current staff.
- Engage with guests to promote loyalty and memorable experiences.
- Maintain consistency with Apex cleaning standards and brand recognition.
- Manage daily tasks in the Housekeeping Department.
- Support team members to adhere to cleanliness standards.
- Resolve guest enquiries efficiently with a positive attitude.
Qualifications & Skills
- Deliver excellent cleaning and guest service standards.
- Initiate and take ownership of tasks.
- Be self-aware and evaluate own and others' work.
- Possess a customer service attitude with multi-tasking ability.
- Have excellent attention to detail and adaptability.
- Have a genuine desire to provide a warm welcome to guests.
Benefits
- £13.70 per hour + company benefits.
- 29 days holiday.
- Training and development from day one.
- Employee events and celebrations.
- In-house company interactive employee communication app.
- Access to gym, pools and healthy meals while working.
- Employee Assistance Programme.
- Financial Well-being app.
- £200 referral bonus.
- Access to discounts and wellbeing platform.
- Employee recognition schemes and long-service recognition.
- Probation pass with an annual complimentary guest stay and dinner for two.
- 50% discount in restaurants.
- Cycle-to-Work Scheme.
- Discounted room rates for employees, friends and family.
- Spa treatments and product discounts.
- Life Assurance cover.
Work Conditions
- Permanent, full-time, 40 hours per week.
- Shift patterns: 7:00-15:30 or 7:30-16:00.
- Requires a 12-week structured learning program upon start.
Housekeeping Supervisor in Glasgow employer: Apex Hotel
Apex City of Glasgow Hotel is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive work culture where team members are encouraged to mentor one another and engage with guests to create memorable experiences. With competitive pay, extensive benefits including 29 days holiday, access to wellness facilities, and a strong focus on training from day one, employees can thrive in their roles while enjoying a fulfilling work-life balance in the vibrant city of Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Apex Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Apex Hotel
Don't be shy about reaching out to Apex Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Apex Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Apex Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
