Manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

Role Location: Jersey, Channel Islands

Department: Fund Administration

Employment Type: Permanent, Full Time

The Role & Key Responsibilities:

• As Team Manager you will be responsible for creating and maintaining a high performing team.
• You will be expected to build and sustain excellent client relationships and help achieve our mission of delivering excellent client service.
• You will ensure the efficiency of the team is maintained and is in line with the Company’s procedures, deal with client requests for assistance and meet the Company’s SLAs.
• To ensure that new clients and prospects are brought on efficiently and with a good first impression of Apex.
• An ability to apply the relevant regulations and rules associated with Apex’s business activities and guide junior members of staff accordingly.

Operations

• Provide leadership.
• Take responsibility for the quality of the team’s output.
• Client service tasks are planned and executed accurately and on time.
• Ensure that errors are captured and reviewed for improvement opportunity.
• Work with the Finance Team to review the time recording and billing performance of the team.
• Measure service performance to support SLA reporting to clients.
• Proactively manage the resource plan as needed.
• Ensure that sufficient resource is available to meet service delivery expectations.
• Work with other Team Managers and the Senior Team to achieve all service delivery objectives whether internal or external.
• Work with the Accounting Team to ensure all client accounting requirements are met satisfactorily.
• Act as an Authorised Signatory.

Development of People

• Review, recommend and implement agreed changes to business procedures seeking to confirm best practice across all Manager Groups.
• Ensure that all staff has individual development plans, hold regular one to one meetings and that the skill mix within teams is appropriate for the required task load.
• To specifically provide the necessary coaching to other Managers to ensure that team deliveries are at the superlative level.
• To truly foster the spirit of teamwork and client service excellence across the brief.

Client Relationship Management

• Establish and maintain professional day to day relationships with key clients.
• Maintain fluent revenue recording, invoicing and collection processes.
• Maintenance of individual client revenue forecasting models.
• Manage the WIP write off process in conjunction with Finance Department.
• Conduct with each client a periodic service review to support the CRM initiative.
• Seek and secure follow on revenue opportunities in conjunction with the Senior Team.
• To execute the regulatory application process in conjunction with the New Business team.
• To successfully adopt new funds ensuring flawless set up process.

Skills Required:

• Have at least 5 years working within a financial institution, preferably within P.E.
• Ability to reflect and review your actions and motivate yourself and your team.
• Think creatively and deliver pragmatic solutions.
• Strong IT skills.
• A confident manner and the ability to use appropriate styles of communication with your clients.
• An ability to work under pressure.
• General knowledge of banking/administration systems.
• Possess personal qualities of integrity, good communication and discretion.

Role Model

• Target Vocational Qualifications – ICSA certificate or diploma, CSQS, ACCA or equivalent.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.