HR/CRM Product Owner

Job Summary: The Product Owner for HR/CRM Systems will be responsible for overseeing the development, implementation, and optimisation of Workday and Salesforce systems. This role requires a strategic leader with a deep understanding of both platforms to drive efficiency and effectiveness across the organisation.

Reports to: Head of Enterprise Applications, * Product Vision and Strategy: Define and communicate the product vision and strategy for Workday and Salesforce systems, aligning with business objectives.

• Stakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Workday and Salesforce solutions align with business objectives.

• Backlog Management: Prioritise and manage the product backlog, ensuring that development efforts are focused on delivering maximum value.

• Process Improvement: Partner with various departments to identify and implement process improvements, leveraging Workday and Salesforce capabilities.

• Compliance/Audit and Security: Ensure Workday and Salesforce systems comply with regulatory/audit requirements and maintain high standards of data security and privacy.

• Training and Support: Develop and deliver training programs for end-users and provide ongoing support to ensure effective use of Workday and Salesforce systems.

• Experience: Proven experience in managing Workday and Salesforce systems, including implementation and optimization.

• Leadership: Strong leadership skills with experience in managing and developing a team.

• Technical Skills: Proficiency in Workday and Salesforce modules and related technologies.

• Project Management: Demonstrated ability to manage complex projects and deliver results on time and within budget.

• Communication: Excellent communication skills, with the ability to engage and influence stakeholders at all levels.

• Problem-Solving: Strong analytical and problem-solving skills, with a focus on continuous improvement.

• Education: Bachelor’s degree in Information Technology, Business Administration, or a related field. Workday and Salesforce certifications are a plus.

About You:

• You have a deep understanding of Workday & Salesforce processes and how they can be optimised

• You are a strategic thinker with the ability to translate business needs into effective configuration.

• You are passionate about leveraging technology to drive efficiency and improve employee experiences.

• You are a collaborative leader who can build strong relationships with stakeholders and inspire your team to achieve their best.

• Strong knowledge of Workday/Salesforce/Xactly/Pardot.

• Experience with Integrations, Reporting, Projects and Security is a must.

• Experience with reviewing system configuration before moving changes to production.

• Able to manage and prioritise the work of a team across multiple systems.

• Experienced in transformation projects/ programmes where you’re implementing systems and improving processes through process re-engineering.

• Good experience in educating stakeholders regarding related processes and how they translate to wider business impacts.

• Able to identify problems, define the root cause, determine the solution and propose the solution.

• Able to translate technical expertise into solutions and process guidance to implement improvements or address user issues.

• Able to map processes, outlining risks and controls.

• Experienced in data analysis, data manipulation and reporting.

• Experience in managing system budgets and exercising cost containment/ cost reduction

• Excellent analytical, quantitative, problem-solving, critical thinking skills with a keen attention to detail