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For Companies At a Glance
- Tasks: Lead Salesforce implementation and optimisation while managing a dynamic team of CRM specialists.
- Company: Join Apex Group, a global leader in fund administration and middle office solutions.
- Benefits: Enjoy a competitive salary, career development, and the freedom to innovate.
- Why this job: Make a real impact by transforming business processes with cutting-edge Salesforce technology.
- Qualifications: Proven Salesforce management experience and strong leadership skills required.
- Other info: Be part of a collaborative culture with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the CRM Technology Manager role at Apex Group Ltd
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
Job Summary
The CRM Technology Manager will be responsible for overseeing the implementation, management, and optimisation of Salesforce and related technology solutions. This role requires a strategic leader with a deep understanding of Salesforce functionalities and the ability to drive efficiency and effectiveness across the organization.
Reports to
Head of Enterprise Applications
Key Responsibilities
- Manage Salesforce Systems: Oversee the implementation, configuration, and maintenance of Salesforce EcoSystem (Including Xactly/Pardot) ensuring they meet the organisation\\\’s needs.
- Team Leadership: Lead a team of CRM specialists, providing guidance, support, and development opportunities.
- Process Improvement: Partner with various departments to identify and implement process improvements, leveraging Salesforce capabilities.
- Project Management: Manage Salesforce-related projects, including system upgrades, new module implementations, and integrations with other systems.
- Stakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Salesforce solutions align with business objectives.
- Compliance/Audit and Security: Ensure Salesforce system comply with regulatory/Audit requirements and maintain high standards of data security and privacy.
- Training and Support: Develop and deliver training programs for end-users and provide ongoing support to ensure effective use of Salesforce.
Qualifications
- Experience: Proven experience in managing Salesforce systems and associated plaforms including implementation and optimisation.
- Leadership: Strong leadership skills with experience in managing and developing a team.
- Technical Skills: Proficiency in Salesforce and related technologies.
- Project Management: Demonstrated ability to manage complex projects and deliver results on time and within budget.
- Communication: Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
- Problem-Solving: Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Education: Bachelor\\\’s degree in Human Resources, Information Technology, or a related field. Salesforce certification is a plus.
About You
- You have a deep understanding of Salesforce processes and how they can be optimised
- You are a strategic thinker with the ability to translate business needs into effective Salesforce configuration.
- You are passionate about leveraging technology to drive efficiency and improve employee experiences.
- You are a collaborative leader who can build strong relationships with stakeholders and inspire your team to achieve their best.
- Strong knowledge of Salesforce. Having led or been part of an implementation of Salesforce and managed the system once live is a must.
- Experience with Integrations, Reporting, Projects and Security is a must.
- Experience with reviewing system configuration before moving changes to production.
- Able to manage and prioritise the work of a team across multiple systems.
- Experienced in Salesforce transformation projects/ programmes where you\\\’re implementing systems and improving processes through process re-engineering.
- Good experience in educating stakeholders regarding Salesforce related processes and how they translate to wider business impacts.
- Able to identify problems, define the root cause, determine the solution and propose the solution.
- Able to translate technical expertise into solutions and process guidance to implement improvements or address user issues.
- Able to map processes, outlining risks and controls.
- Experienced in data analysis, data manipulation and reporting.
- Experience in managing system budgets and exercising cost containment/ cost reduction
- Excellent analytical, quantitative, problem-solving, critical thinking skills with a keen attention to detail
Disclaimer
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
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CRM Technology Manager employer: Apex Group Ltd
Contact Detail:
Apex Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Technology Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Apex Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce functionalities. Brush up on your project management skills and be ready to discuss how you've driven efficiency in past roles. Show them you're the strategic leader they need!
✨Tip Number 3
Don’t just talk about your experience; bring it to life with examples! Use the STAR method (Situation, Task, Action, Result) to showcase your achievements in managing Salesforce systems and leading teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Apex team.
We think you need these skills to ace CRM Technology Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Technology Manager role. Highlight your experience with Salesforce and any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your leadership and technical skills.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your analytical and problem-solving abilities. We love candidates who can identify issues and propose effective solutions, especially in relation to Salesforce processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Apex Group Ltd
✨Know Your Salesforce Inside Out
Make sure you have a solid grasp of Salesforce functionalities and how they can be optimised. Brush up on your knowledge of Xactly and Pardot too, as these are key components of the role. Be ready to discuss specific examples of how you've implemented or improved Salesforce systems in the past.
✨Showcase Your Leadership Skills
As a CRM Technology Manager, you'll need to lead a team effectively. Prepare to share your experiences in managing teams, providing support, and fostering development opportunities. Think of examples where you've inspired your team to achieve their best and how you’ve handled challenges.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've identified problems within Salesforce systems and the steps you took to resolve them. Highlight your analytical skills and provide examples of process improvements you've implemented that had a positive impact on efficiency.
✨Engage with Stakeholders
Collaboration is key in this role, so think about how you've worked with various departments to align Salesforce solutions with business objectives. Prepare to talk about how you’ve educated stakeholders on Salesforce processes and the wider business impacts of those processes.
