At a Glance
- Tasks: Lead Salesforce implementation and optimisation while managing a dynamic team of CRM specialists.
- Company: Join Apex Group, a global leader in fund administration and middle office solutions.
- Benefits: Enjoy competitive salary, career growth, and the freedom to innovate.
- Other info: Be part of a collaborative culture that values your unique skills and ideas.
- Why this job: Make a real impact by transforming business processes with cutting-edge Salesforce technology.
- Qualifications: Proven Salesforce management experience and strong leadership skills required.
The predicted salary is between 59400 - 72600 £ per year.
Overseeing the implementation, management, and optimisation of Salesforce and related technology solutions.
This role requires a strategic leader with a deep understanding of Salesforce functionalities and the ability to drive efficiency and effectiveness across the organization.
Reports to: Head of Enterprise Applications.
Key Responsibilities
- Manage
- Salesforce
Systems: Oversee the implementation, configuration, and maintenance of Salesforce Eco System (Including Xactly/Pardot) ensuring they meet the organisation's needs.
- Team Leadership: Lead a team of CRM specialists, providing guidance, support, and development opportunities.
- Process Improvement: Partner with various departments to identify and implement process improvements, leveraging Salesforce capabilities.
- Project Management: Manage Salesforce-related projects, including system upgrades, new module implementations, and integrations with other systems.
- Stakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Salesforce solutions align with business objectives.
- Compliance/Audit and Security: Ensure Salesforce system comply with regulatory/Audit requirements and maintain high standards of data security and privacy.
- Training and Support: Develop and deliver training programs for end-users and provide ongoing support to ensure effective use of Salesforce.
Qualifications
- Experience: Proven experience in managing Salesforce systems and associated platforms including implementation and optimisation.
- Leadership: Strong leadership skills with experience in managing and developing a team.
- Technical Skills: Proficiency in Salesforce and related technologies.
- Project Management: Demonstrated ability to manage complex projects and deliver results on time and within budget.
- Communication: Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
- Problem-Solving: Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Education: Bachelor's degree in Human Resources, Information Technology, or a related field.
- Salesforce certification is a plus.
About You
- You have a deep understanding of Salesforce processes and how they can be optimised.
- You are a strategic thinker with the ability to translate business needs into effective Salesforce configuration.
- You are passionate about leveraging technology to drive efficiency and improve employee experiences.
- You are a collaborative leader who can build strong relationships with stakeholders and inspire your team to achieve their best.
- Strong knowledge of Salesforce.
- Having led or been part of an implementation of Salesforce and managed the system once live is a must.
- Experience with Integrations, Reporting, Projects and Security is a must.
Experience with reviewing system configuration before moving changes to production.
Able to manage and prioritise the work of a team across multiple systems.
Experienced in Salesforce transformation projects/programmes where you're implementing systems and improving processes through process re-engineering.
- Good experience in educating stakeholders regarding Salesforce related processes and how they translate to wider business impacts.
Able to identify problems, define the root cause, determine the solution and propose the solution.
Able to translate technical expertise into solutions and process guidance to implement improvements or address user issues.
Able to map processes, outlining risks and controls.
Experienced in data analysis, data manipulation and reporting.
Experience in managing system budgets and exercising cost containment/ cost reduction Excellent analytical, quantitative, problem-solving, critical thinking skills with a keen attention to detail.
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.
With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.
Your career with us should reflect your energy and passion.
That's why, at Apex Group, we will do more than simply 'empower' you.
We will work to supercharge your unique skills and experience.
Take the lead and we'll give you the support you need to be at the top of your game.
And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you.
- Job Summary: The CRM Technology Manager will be responsible for
- #J-18808-Ljbffr
CRM Technology Manager in City of Westminster employer: Apex Group Ltd
Apex Group Ltd offers an exceptional work environment for the UK ESG Advisory Leader & Growth Architect, fostering a culture of innovation and collaboration. Employees benefit from flexible hybrid working arrangements, opportunities for professional development, and the chance to make a significant impact in the sustainability sector. With a focus on meaningful change and strong client relationships, this role provides a unique platform for growth and leadership in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Technology Manager in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apex Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apex Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Technology Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apex Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Apex Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apex Group Ltd!
How to prepare for a job interview at Apex Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
