Associate Director - Corporate and Fund Services

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard‑working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Apex is looking for an experienced, self‑motivated and forward‑thinking leader within its Real Assets client services team in London. The Associate Director will oversee the management of a large team in the provision of company secretarial and corporate and fund administration services to a high‑profile and active client portfolio of UK unregulated entities within the Real Assets sector. The successful candidate will lead, support and provide guidance to the team, ensuring high quality and efficient customer service.

The Role & Key Responsibilities

• Act as the operational lead, overseeing and managing day‑to‑day client operations, corporate service deliverables, work allocation and output of a large and busy team (based in UK and overseas).
• Drive staff development, people and performance management, recruitment and retention processes.
• Develop and maintain operational procedures and resources, ensuring successful implementation of internal systems and initiatives to drive efficiency and improvements.
• Act as client‑service lead and escalation point, driving excellent client service, building sound client relationships and engagement, monitoring new business opportunities.
• Ensure compliance with applicable laws and provide sound, quality technical guidance to clients and wider team on UK company law and corporate administration matters.
• Represent and promote the business line and team by attending new business proposals and networking opportunities, engaging with senior stakeholders, client advisors and intermediaries.
• Work closely with directors, cross‑functional and cross‑jurisdictional colleagues in the implementation of wider business strategy, in the pursuit of growth and collaboration.
• Act as a director on client boards (as necessary and agreed).
• Ensure that client responsibilities are managed effectively and to agreed client SLAs, Apex best practices, regulatory and statutory deadlines.
• Monitor key risk indicators, ensuring adherence to internal policies and regulatory requirements and ensuring standards and deadlines are met at all times.
• Act as a signatory in respect of transactions and payments and ensure deadlines are met.
• Contribute to ongoing and ad‑hoc projects, data collation and reporting requirements as and when required by the business.
• Monitor resourcing and capacity against revenue, conducting and managing client fee reviews where necessary.
• Manage cash collections and the quarterly billing cycle.
• Perform any other duties in the scope of the role that the company requires.

Skills Required

• Professional qualification preferred such as CGI/ICSA.
• 10+ years experience in corporate and fund services, company secretarial or similar.
• Extensive understanding of the technical and operational requirements of providing a broad range of services to UK entities, with excellent practical knowledge of UK Companies Act and relevant legislation as well as local regulatory laws.
• Resilience under pressure, with the ability to think objectively and resolve complex issues in a timely manner.
• A team player, with the ability to inspire, motivate, harness and nurture the talents of team members in pursuit of excellent client service.

What you will get in return

• Be part of a dynamic, fast‑paced and expanding team that makes a genuine impact on revenue and sales pipeline.
• Opportunity to work with a diverse, agile and globally recognised product line.
• The opportunity to innovate, improve and streamline processes and really make a difference.