Program Manager Director in London

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

We are looking to hire an ambitious Program Manager to help enable the next phase of growth at Apex and to drive performance and operational excellence across our Operations and Technology functions. This role will report into the Global Head of Program Management & Governance.

As a successful Project Manager this role will play a crucial role in the planning, execution, and completion of projects within a global context. Your responsibilities will encompass managing and coordinating all project activities, from initiation to implementation. This includes project kick-off, requirements analysis, solution design, development, testing, production implementation, post-implementation review, status reporting, budget tracking, and capturing lessons learned. Additionally, you'll have the opportunity to lead and coordinate cross-company teams, ensuring successful project delivery.

• Ensure all projects align with the organization's strategic goals.
• Work with senior management to define the program's vision, mission, and goals, and communicate these to project teams.
• Develop comprehensive program plans outlining project scope, objectives, timelines, and resources.
• Coordinate with project managers to ensure projects progress according to plan.
• Allocate people budget and resources to various projects.
• Monitor and adjust resource allocation to ensure efficient use and avoid overlap or wastage.
• Identify potential risks early and develop mitigation strategies.
• Conduct risk assessments, monitor for new risks, and implement contingency plans to maintain program progress and avoid disruptions.
• Serve as the primary contact for all stakeholders, including senior management, project teams, clients, and external partners.
• Ensure regular updates on program progress, challenges, and successes through meetings, status reports, and presentations.
• Establish and maintain quality standards across all projects.
• Conduct regular quality audits, monitor deliverables, and implement corrective actions to ensure outputs meet desired quality levels and stakeholder expectations.
• Manage changes to project scopes, timelines, or resources.
• Continuously monitor project performance, track progress, measure effectiveness, and identify areas for improvement.
• Develop and manage the program budget.
• Provide leadership and guidance to project managers and teams.
• Commit to continuous improvement by regularly reviewing processes, identifying areas for enhancement, and implementing changes.

• Proven experience in program or project management.
• Strong organizational and multitasking abilities.
• Excellent communication and leadership skills.
• Proficiency in project management software and tools.
• 3+ years of experience in the financial industry.
• Advanced knowledge of project lifecycle methodologies.
• Ability to gather, analyze, and interpret data, identify and define problems, and make recommendations for resolution.
• Experience planning and proactively managing project financials/budgets, reporting progress, and ensuring profitability.
• Proficiency with Project Management Tools including MS Project and Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Visio).
• Confident and credible partnering with stakeholders and sponsors to MD level and driving broader business engagement in change.

• Six Sigma Yellow or Green belt certification.
• Bachelor's degree in a relevant field.
• PMP certification.
• Solid knowledge of and demonstrated experience in program management processes and methodologies.

• Program Delivery Timeliness.
• Budget Adherence.
• Stakeholder Satisfaction.
• Risk Management.
• Quality of Deliverables.
• Resource Utilization.
• Change Management.
• Communication Effectiveness.
• Team Performance.
• Program ROI (Return on Investment).

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.