At a Glance
- Tasks: Lead and organise memorable events, ensuring excellent customer service and team motivation.
- Company: Join the friendly Apex Hotels family in Edinburgh, where we value trust and teamwork.
- Benefits: Enjoy 29 days holiday, training, gym access, discounts, and a competitive salary.
- Other info: Structured training journey and opportunities for personal growth await you!
- Why this job: Create unforgettable experiences for guests while developing your skills in a fun environment.
- Qualifications: Experience in events, strong customer service attitude, and a passion for hospitality.
The predicted salary is between 24000 - 30000 € per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Conference and Events Supervisor in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Conference and Events Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App
- £200 referral bonus when your friends or family join the team.
- Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover.
As Conference and Events Supervisor you will have the opportunity to be actively involved in leading and influencing the day to day running of the Conference and Events within Apex Hotels. You will have the exciting role of making sure every customer has a memorable experience and leaves with special memories. No two days are the same in Conference and Events with a variety of corporate events, weddings and special occasions. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be an excellent organiser with a passion for providing excellent customer care. You will have the initiative and drive to build on the success of the department alongside the Manager. You will have excellent communication skills and be able to motivate your team, as well as delegate tasks.
Responsibilities include:
- Setting up meeting rooms and events areas for the guests to ensure they receive an excellent experience.
- Ensuring staff provide excellent customer service during each event.
- Serving food and beverages to the guests.
- Delivering the highest standards in service and presentation.
- Preparing tea/coffee breaks and stations with appropriate food and beverages and at the correct time as stated in Event function sheet.
- Resolving any guest requests and aiming to fulfil any special requirements during the event.
- Being responsible for ensuring all working areas are kept clean and tidy.
- Taking responsibility for stock taking.
- Assisting with the training and development of Team members.
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Conference and Events Supervisor. With this in mind, we are looking for a Conference and Events Supervisor who:
- Has previous experience in a Conference and Events role
- Ideally has evidence of supervisory training
- Can deliver excellent standards
- Uses own initiative
- Has a strong customer service attitude
- Holds a genuine desire to provide a warmer welcome to our guests.
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there's a place here for you.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Conference & Events Supervisor employer: Apex Grassmarket Hotel
Apex Hotels is an exceptional employer that prioritises a warm and inclusive work culture, where family values of Trust, Passion, Friendliness, and Teamwork are at the forefront. As a Conference and Events Supervisor in Edinburgh, you will enjoy a competitive salary, extensive employee benefits including 29 days holiday, training from day one, and opportunities for personal growth, all while creating memorable experiences for guests in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. Understanding their values of Trust, Passion, Friendliness, and Teamwork will help you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in Conference and Events and show off your excellent customer service skills.
✨Tip Number 3
Bring your personality to the table! Apex Hotels values uniqueness, so don’t be afraid to let your true self shine through. Share your ideas on how you can create memorable experiences for guests during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Conference & Events Supervisor
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that spark to our team.
Tailor Your Application:Make sure to tailor your application to the Conference and Events Supervisor role. Highlight your relevant experience and skills, especially those related to customer service and event management, to show us why you're the perfect fit!
Show Your Passion:We love candidates who are passionate about providing excellent customer care. Share examples of how you've gone above and beyond for guests in previous roles, as this will really resonate with us at Apex Hotels.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table. So go ahead, hit that apply button!
How to prepare for a job interview at Apex Grassmarket Hotel
✨Know the Company Culture
Before your interview, take some time to understand Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork. Think about how your own personality aligns with these values and be ready to share examples that showcase your fit within their culture.
✨Showcase Your Organisational Skills
As a Conference and Events Supervisor, you'll need to demonstrate excellent organisational skills. Prepare specific examples from your past experiences where you successfully managed events or coordinated teams, highlighting your ability to multitask and keep everything running smoothly.
✨Emphasise Customer Service Excellence
Apex Hotels is all about providing memorable experiences for guests. Be prepared to discuss your approach to customer service and share stories that illustrate your commitment to going above and beyond for guests. This will show that you genuinely care about creating special moments.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate employee achievements. This shows your interest in the role and helps you gauge if it's the right fit for you.
