At a Glance
- Tasks: Welcome guests with a smile and provide exceptional service at our front desk.
- Company: Join the friendly team at Apex Hotels in Edinburgh.
- Benefits: Enjoy 29 days holiday, gym access, and a range of employee perks.
- Other info: Structured training programme and opportunities for career growth.
- Why this job: Create memorable experiences for guests while developing your skills.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
Why join Apex Hotels?
You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Front Office Receptionist in Edinburgh.
From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected.
We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
- Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Role Overview
As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests.
Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for.
You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.
Joining the dedicated Front Office department, you will
- Greet our guests with a friendly hello and an infectious smile.
- Ensure that the Guest Check in/out procedure is seamless.
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
About you
As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards.
This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay.
You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist.
With this in mind, we are looking for a Front Office Receptionist who
- Can deliver excellent standards
- Uses initiative
- is self-aware and able to evaluate their own work
- has a customer service attitude
- has the ability to multi-task and organise a variable work load
- provides excellent attention to detail
- holds a genuine desire to provide a Warmer Welcome to our guests
Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless.
Here, you’ll shine in your own way, creating joyful moments that lift the everyday.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, click apply. We look forward to hearing from you!
Front Office Receptionist in Edinburgh employer: Apex Grassmarket Hotel- Edinburgh
Apex Hotels is an exceptional employer that fosters a warm and inclusive work environment in the heart of Edinburgh. As a Casual Food & Beverage Assistant, you will not only enjoy competitive pay but also benefit from a structured 12-week training programme that equips you with valuable skills and knowledge. With a focus on individuality and teamwork, you'll have the opportunity to build lasting friendships while delivering outstanding service to our guests.
Contact Details:
Apex Grassmarket Hotel- Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Apex Grassmarket Hotel- Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Apex Grassmarket Hotel- Edinburgh
Don't be shy about reaching out to Apex Grassmarket Hotel- Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Receptionist in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Apex Grassmarket Hotel- Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Apex Grassmarket Hotel- Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
