At a Glance
- Tasks: Lead the strategy and execution of Service Level Agreement management across tech products.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, flexible working hours, and generous leave policies.
- Other info: Hybrid work environment with fun perks like catered lunches and hackathons.
- Why this job: Make a real impact by driving product success and enhancing customer experiences.
- Qualifications: 5+ years in product management with strong analytical and communication skills.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Senior Product Manager (SLA Management) to own the end‑to‑end strategy, governance, and execution of Service Level Agreement management across our technology products and platforms. You will define customer‑facing SLAs and internal Service Level Objectives, translate them into product and architectural requirements, and lead cross‑functional teams to ensure consistent, measurable, and auditable service delivery. You will partner closely with Engineering, SRE/DevOps, Support, Operations, Legal, and Customer teams to deliver reliable, compliant, and market‑differentiating service performance.
Duties/Responsibilities
- Define and execute product strategy, vision, and multi‑quarter roadmap
- Generate insights and actionable recommendations aligned to business goals
- Balance day‑to‑day execution with long‑term product vision
- Collaborate with Engineering to define technical requirements, APIs, and system architecture
- Drive product launches and coordinate cross‑functional delivery
- Partner with customers and senior business leaders to identify product opportunities
- Build and maintain strong relationships across internal teams and external partners
- Facilitate effective ceremonies and maintain clear stakeholder communications
- Serve as primary point of contact for product‑related initiatives
- Define and measure success criteria and KPIs for product features
- Leverage analytics and data tools to drive continuous improvement
- Monitor product performance, adoption, and user satisfaction
- Use insights to inform product roadmap and feature prioritization
Education and/or Experience
- 5+ years of product management experience
- Demonstrated success shipping products at scale
- Experience working in an agile development environment
Required Skills/Abilities
- Strong understanding of modern software development practices, APIs, and Agile methodologies
- Proficiency with product management tools such as Jira, Confluence, Figma, or Miro
- Strong analytical skills with experience using SQL, Excel, BI platforms, or similar tools
- Ability to work effectively with engineering teams on technical product decisions
- Exceptional verbal and written communication skills with ability to collaborate across technical and non‑technical teams
- Proven ability to prioritize and manage multiple initiatives in fast‑paced environments
- Strong analytical and problem‑solving skills with attention to detail
- Strategic mindset with capability to navigate ambiguity while delivering impactful solutions
- Strong decision‑making skills with ability to challenge norms when necessary
This job operates in a hybrid, office environment 2 days per week.
Our Reward
We offer a robust package of employee perks and benefits, including a market‑leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work‑life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Senior Product Manager (SLA Management) employer: Apex Fintech Solutions UK
Apex Fintech Solutions is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, generous leave policies, and a comprehensive benefits package including private health insurance and a matched pension scheme. With a vibrant work culture that promotes flexibility through hybrid working arrangements and engaging team activities, employees are encouraged to thrive in a collaborative environment while contributing to innovative product management strategies. Join us in our modern city centre office where your contributions will be valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager (SLA Management)
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Apex Fintech Solutions UK!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Apex Fintech Solutions UK would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Apex Fintech Solutions UK through your school's career services!
We think you need these skills to ace Senior Product Manager (SLA Management)
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager (SLA Management), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager (SLA Management) position at Apex Fintech Solutions UK. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Apex Fintech Solutions UK
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
