At a Glance
- Tasks: Lead the strategy and execution of Service Level Agreement management across tech products.
- Company: Join a leading fintech innovator transforming digital wealth management.
- Benefits: Enjoy a competitive salary, flexible hours, and generous leave policies.
- Other info: Hybrid work model with exciting perks like catered lunches and hackathons.
- Why this job: Make a real impact in a dynamic environment with top-tier clients.
- Qualifications: 5+ years in product management and experience in agile development.
The predicted salary is between 70000 - 90000 £ per year.
Apex Fintech Solutions is a leading innovator in the fintech sector, leveraging advanced technologies to power digital wealth management and support clients such as Stash, Betterment, SoFi, Webull and more than 20 million customers. AFS creates an environment where fintech companies with big ideas can change the world.
We are seeking an experienced Senior Product Manager (SLA Management) to own the end-to-end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will define customer-facing SLAs and internal Service Level Objectives (SLOs), translate them into product and architectural requirements, and lead cross-functional teams to ensure consistent, measurable, and auditable service delivery.
Duties/Responsibilities:
- Define and execute product strategy, vision, and multi-quarter roadmap
- Generate insights and actionable recommendations aligned to business goals
- Balance day-to-day execution with long-term product vision
- Collaborate with Engineering to define technical requirements, APIs, and system architecture
- Drive product launches and coordinate cross-functional delivery
- Partner with customers and senior business leaders to identify product opportunities
- Build and maintain strong relationships across internal teams and external partners
- Facilitate effective ceremonies and maintain clear stakeholder communications
- Serve as primary point of contact for product-related initiatives
- Define and measure success criteria and KPIs for product features
- Leverage analytics and data tools to drive continuous improvement
- Monitor product performance, adoption, and user satisfaction
- Use insights to inform product roadmap and feature prioritization
Education and/or Experience:
- 5+ years of product management experience
- Demonstrated success shipping products at scale
- Experience working in an agile development environment
Required Skills/Abilities:
- Strong understanding of modern software development practices, APIs, and Agile methodologies
- Proficiency with product management tools such as Jira, Confluence, Figma, or Miro
- Strong analytical skills with experience using SQL, Excel, BI platforms, or similar tools
- Ability to work effectively with engineering teams on technical product decisions
- Exceptional verbal and written communication skills with ability to collaborate across technical and non-technical teams
- Proven ability to prioritize and manage multiple initiatives in fast-paced environments
- Strong analytical and problem-solving skills with attention to detail
- Strategic mindset with capability to navigate ambiguity while delivering impactful solutions
- Strong decision-making skills with ability to challenge norms when necessary
This job operates in a hybrid office environment, 2 days per week. We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city centre office, and a hybrid work schedule allowing partial remote work. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, colour, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities.
Senior Product Manager (SLA Management) in Belfast employer: Apex Fintech Solutions UK
Apex Fintech Solutions is an exceptional employer that fosters innovation and collaboration in the fintech sector, offering a dynamic work culture that prioritises employee growth and well-being. With a robust benefits package including a market-leading salary, generous leave, and flexible working arrangements, employees enjoy a supportive environment that encourages creativity and professional development. Located in a modern city centre office, AFS also hosts engaging team events and provides resources for continuous learning, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager (SLA Management) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Apex Fintech Solutions on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into their products and services. Show us you know your stuff by discussing how your experience aligns with their goals, especially around SLA management.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've made an impact, especially in product management and cross-functional teamwork.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Product Manager (SLA Management) in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience with SLAs and product management, and show us how your skills align with our needs at Apex Fintech Solutions.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've successfully shipped products at scale and improved service delivery in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us see your communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Apex Fintech Solutions UK
✨Know Your SLAs Inside Out
Before the interview, make sure you thoroughly understand Service Level Agreements (SLAs) and Service Level Objectives (SLOs). Be prepared to discuss how you've defined and executed these in past roles, as well as how they align with business goals.
✨Showcase Your Cross-Functional Collaboration Skills
Apex Fintech Solutions values teamwork across various departments. Prepare examples of how you've successfully collaborated with engineering, support, and operations teams to deliver product features. Highlight your ability to communicate effectively with both technical and non-technical stakeholders.
✨Demonstrate Your Analytical Prowess
Since the role requires strong analytical skills, come ready to discuss how you've used data tools like SQL or Excel to drive product decisions. Share specific instances where your insights led to measurable improvements in product performance or user satisfaction.
✨Prepare for Agile Methodology Questions
Given the emphasis on agile development, brush up on your knowledge of agile methodologies. Be ready to explain how you've applied these practices in your previous roles, including any challenges you faced and how you overcame them to ensure successful product launches.
