At a Glance
- Tasks: Lead incident management and improve processes to support our clients effectively.
- Company: Join Apex Fintech Solutions, a leader in the fintech sector with a collaborative culture.
- Benefits: Enjoy competitive salary, 28 days leave, flexible hours, and a modern office environment.
- Other info: Opportunities for professional growth and a vibrant workplace culture.
- Why this job: Make a real impact in a fast-paced tech environment while developing your leadership skills.
- Qualifications: 5+ years in incident management and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Apex Fintech Solutions is a leading innovator in the fintech sector, leveraging advanced technology to simplify, automate, and facilitate access to financial markets for all customers. Our robust suite of fintech software supports clients such as Stash, Betterment, SoFi, Webull, and eToro, collectively powering access to the stock market for over 22+ million end customers.
This is an incredible opportunity for a progressive, pragmatic, and service-oriented leader to join a team focused on providing responsive support and guidance in managing critical situations. You will demonstrate effective leadership, deep technical expertise, and shape incident management communications and escalation capabilities to ensure successful outcomes for Apex’s customers.
We’re Looking for Someone Who
- Is passionate. You have a genuine passion for technology and supporting those who rely upon it.
- Is motivated. You’re driven to be the best – decreasing system down time or making innovative changes to “how it’s always been done” for a more efficient support of the customer.
- Is collaborative. You’re excited to work with technical and business leaders to identify opportunities to improve our services.
- Wants to make an impact. You’re willing to make tough decisions and take calculated risks.
- Strives for frictionless IT. You understand the importance of building great partnerships and promote a seamless, user‑friendly, and reliable environment.
What You’ll Do All Day
- Deliver results. Use ticket data, client feedback, and experiences to influence and drive improvements in our processes.
- Collaborate with engineering and product teams. Work closely with other support teams to triage, investigate, and restore critical service outages.
- Focus on continuous improvement. Identify and report on the frequency and severity of technical incidents that negatively impact internal and external customers.
- Support our world‑class client base. Promote a culture of quick and effective response to client‑impacting situations.
- Stay updated on new technologies and tools. You’re in tune at all times with new functionality within our current tool kit.
The Skill You’ll Need to Succeed
- 5+ years of relevant experience designing, implementing, and executing incident management programs.
- Experience partnering with support/client partners/engineering/product teams and customers to deliver incident response outcomes.
- Leadership presence with the ability to command and control highly stressful situations.
- Effective multi‑functional communication with internal stakeholders and external customers or partners.
- Evidence of a bias to action with strong attention to detail and data‑driven decision making.
- Ability to make logical, quick decisions to progress investigations.
- Prior experience documenting and collecting relevant data for accurate metrics and reporting.
- Handle majority of incident management planning and coordination.
- Own incident management as a practice and report into ITSM and Tech‑Ops leadership.
- Provide depth of Incident Management experience.
- Contribute to identifying and implementing process improvements across Incident and Problem Management functions.
- Continue to build trust by your leadership team to work independently and successfully complete important deliverables.
- Effectively balance multiple priorities simultaneously.
- Seek and execute leadership training to continue developing as a leader.
- Expand ITSM knowledge into other fundamentals such as disaster recovery management and change management.
Preferred Skills
- Master’s degree or an advanced degree in a technical or scientific field of study, or equivalent practical experience.
- Experience using incident management and collaboration tools (e.g., PagerDuty, Jira, Slack, Datadog).
- Financial services background is a plus.
- Experience using ITIL methodologies and ITSM tools such as ServiceNow.
- Experience working in a fast‑paced, customer‑service‑oriented environment.
- Experience in planning and execution of disaster recovery testing.
Our Rewards
We offer a robust package of employee perks and benefits, including a market‑leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, pension matched up to 7%, private health insurance covering medical, dental, and optical care, life insurance, flexible working hours, parental leave, a modern city‑center office, a hybrid work schedule, monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.
EEO Statement
Apex Fintech Solutions is an equal‑opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities.
Incident Manager in Belfast employer: Apex Fintech Solutions UK
Apex Fintech Solutions is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the fintech sector. With a strong focus on employee growth, we provide extensive training and development opportunities, alongside a competitive benefits package that includes flexible working hours, generous leave, and a vibrant office culture. Join us in our modern city-centre location, where you can make a meaningful impact while enjoying perks like catered lunches and hackathon events.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Manager in Belfast
✨Tip Number 1
Get to know the company inside out! Research Apex Fintech Solutions, their products, and their culture. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when it comes to landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to incident management and think of examples from your past experiences. The more you rehearse, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Apex Fintech Solutions.
We think you need these skills to ace Incident Manager in Belfast
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for technology and incident management shine through in your application. We want to see that fire in you, so share examples of how you've used tech to make a difference!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise:When filling out the application form, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what really matters.
Apply Through Our Website:Don’t forget to submit your application via our online form! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Apex Fintech Solutions UK
✨Know Your Tech Inside Out
As an Incident Manager, you'll need to demonstrate your deep technical expertise. Brush up on the tools and technologies mentioned in the job description, like PagerDuty, Jira, and ServiceNow. Be ready to discuss how you've used these tools in past roles to manage incidents effectively.
✨Showcase Your Leadership Skills
This role requires a calming presence in stressful situations. Prepare examples of how you've led teams through critical incidents or challenges. Highlight your ability to make quick, logical decisions and how you’ve mentored others in incident management.
✨Emphasise Collaboration
Apex values collaboration with engineering and product teams. Think of specific instances where you've worked cross-functionally to resolve issues or improve processes. Be ready to discuss how you communicate effectively with both technical and non-technical stakeholders.
✨Focus on Continuous Improvement
The job calls for a mindset geared towards continuous improvement. Prepare to talk about how you've identified and implemented process improvements in previous roles. Use data-driven examples to illustrate how your actions have positively impacted service metrics.
