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- Tasks: Lead product strategy and execution for Service Level Agreement management in fintech.
- Company: Join Apex Fintech Solutions, a leader in digital wealth management innovation.
- Benefits: Enjoy competitive salary, 28 days leave, health insurance, and flexible working hours.
- Other info: Hybrid work model with a vibrant office culture and exciting team events.
- Why this job: Make an immediate impact in a fast-paced, entrepreneurial environment with top fintech clients.
- Qualifications: 5+ years in product management and experience in agile development required.
The predicted salary is between 60000 - 80000 £ per year.
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
We are seeking an experienced Senior Product Manager (SLA Management) to own the end-to-end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will define customer-facing SLAs and internal Service Level Objectives (SLOs), translate them into product and architectural requirements, and lead cross-functional teams to ensure consistent, measurable, and auditable service delivery.
Duties/Responsibilities
- Define and execute product strategy, vision, and multi-quarter roadmap
- Generate insights and actionable recommendations aligned to business goals
- Balance day-to-day execution with long-term product vision
- Collaborate with Engineering to define technical requirements, APIs, and system architecture
- Drive product launches and coordinate cross-functional delivery
- Partner with customers and senior business leaders to identify product opportunities
- Build and maintain strong relationships across internal teams and external partners
- Facilitate effective ceremonies and maintain clear stakeholder communications
- Serve as primary point of contact for product-related initiatives
- Define and measure success criteria and KPIs for product features
- Leverage analytics and data tools to drive continuous improvement
- Monitor product performance, adoption, and user satisfaction
- Use insights to inform product roadmap and feature prioritization
Education and/or Experience
- 5+ years of product management experience
- Demonstrated success shipping products at scale
- Experience working in agile development environment
Required Skills/Abilities
- Strong understanding of modern software development practices, APIs, and Agile methodologies
- Proficiency with product management tools such as Jira, Confluence, Figma, or Miro
- Strong analytical skills with experience using SQL, Excel, BI platforms, or similar tools
- Ability to work effectively with engineering teams on technical product decisions
- Exceptional verbal and written communication skills with ability to collaborate across technical and non-technical teams
- Proven ability to prioritize and manage multiple initiatives in fast-paced environments
- Strong analytical and problem-solving skills with attention to detail
- Strategic mindset with capability to navigate ambiguity while delivering impactful solutions
- Strong decision-making skills with ability to challenge norms when necessary
Work Environment
This job operates in a hybrid, office environment 2 days per week.
Our Rewards
We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities.
Senior Product Manager (SLA Management) in Belfast employer: APEX Fintech Services
Contact Detail:
APEX Fintech Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager (SLA Management) in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space, especially those who work at AFS or similar companies. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by diving deep into AFS's products and services. Understand their SLAs and SLOs, and think about how your experience aligns with their needs. This will show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed product strategies and collaborated with cross-functional teams. This is your chance to shine and demonstrate your impact in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the AFS team. Let's make it happen!
We think you need these skills to ace Senior Product Manager (SLA Management) in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience with SLAs and product management, and show us how your skills align with our needs at AFS.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've successfully shipped products at scale and improved service delivery in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly relevant to the role. Avoid jargon unless it's necessary!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at APEX Fintech Services
✨Know Your SLAs Inside Out
Before the interview, make sure you thoroughly understand Service Level Agreements (SLAs) and Service Level Objectives (SLOs). Be prepared to discuss how you've defined and executed these in your previous roles, as this will show your expertise and alignment with the job requirements.
✨Showcase Your Cross-Functional Collaboration Skills
This role requires working closely with various teams like Engineering, Support, and Operations. Prepare examples of how you've successfully collaborated across different departments in the past, highlighting your communication skills and ability to drive product launches.
✨Demonstrate Your Analytical Prowess
Since the position involves leveraging analytics for continuous improvement, brush up on your analytical skills. Be ready to discuss specific tools you've used, such as SQL or BI platforms, and how you've applied data insights to inform product decisions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic mindset. Think of situations where you've navigated ambiguity or challenged norms to deliver impactful solutions, and be ready to share these stories during the interview.