Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch technical solutions and support to customers from start to finish.
- Company: Join a global tech leader with a passion for innovation and technology.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: STEM degree or equivalent, strong communication skills, and a passion for technology.
- Other info: Assessment Day on 26th September in Bracknell – don't miss out!
The predicted salary is between 28800 - 48000 £ per year.
Overview
Support Engineer – Assessment Day 26th of September
Our client is looking for STEM graduates with a genuine passion for technology to join their global Support team. As a Support Engineer, you will deliver exceptional technical solutions to the customers from first call to resolution.
All shortlisted candidates will be invited to an Assessment Day on the 26th of September at our client\’s offices in Bracknell.
Location: Bracknell, Berkshire (office-based, 3 days/week in the office)
Key responsibilities
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
About you
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Staffing and Recruiting and Technology, Information and Media
#J-18808-Ljbffr
Graduate Engineer employer: Apex Elite
Contact Detail:
Apex Elite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Engineer
✨Tip Number 1
Get to know the company before the Assessment Day! Research their values, recent projects, and tech stack. This will help us tailor our answers and show genuine interest during the interviews.
✨Tip Number 2
Practice your technical troubleshooting skills! Brush up on common issues in the industry and be ready to demonstrate your problem-solving abilities. We want to impress with our knowledge and confidence.
✨Tip Number 3
Prepare some questions for the interviewers. This shows that we’re engaged and eager to learn more about the role and the team. Plus, it gives us a chance to assess if the company is the right fit for us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Graduate Engineer
Some tips for your application 🫡
Show Your Passion for Technology: Make sure to highlight your genuine passion for technology in your application. We want to see how excited you are about the field and what drives you to be a part of our Support team.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Highlight Your Communication Skills: Since you'll be dealing with both technical and non-technical folks, it’s crucial to showcase your communication skills. We want to know how you can explain complex tech stuff in a way that everyone can understand!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Apex Elite
✨Know Your Tech
Brush up on your technical knowledge related to the role. Be prepared to discuss your understanding of software and infrastructure updates, as well as troubleshooting techniques. This will show your genuine passion for technology and your ability to communicate complex information clearly.
✨Customer Service Mindset
Since delivering excellent customer service is key, think of examples from your past experiences where you’ve successfully resolved issues or built relationships with customers. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Practice Makes Perfect
Before the assessment day, practice common interview questions and scenarios you might face. Consider doing mock interviews with friends or family, focusing on both technical questions and those that assess your communication skills. This will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask your interviewers about the company culture, team dynamics, or specific technologies they use. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
