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- Tasks: Deliver top-notch technical solutions and support to customers from start to finish.
- Company: Join a global tech leader with a passion for innovation and customer service.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Assessment Day on May 19th – a great opportunity to showcase your talent!
- Why this job: Make a real difference by solving problems and helping customers thrive.
- Qualifications: STEM degree and strong communication skills are a must.
The predicted salary is between 28000 - 38000 £ per year.
Our client is looking for STEM graduates with a genuine passion for technology to join their global Support team. As a Support Engineer, you will deliver exceptional technical solutions to the customers from first call to resolution.
All shortlisted candidates will be invited to an Assessment Day on 19th May at our client's offices in Bracknell.
Location: Bracknell, Berkshire (office-based, at least 3 days in the office)
Key responsibilities of the role:
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
About you:
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Strong problem solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
Graduate Engineer in Edinburgh employer: Apex Elite
Contact Detail:
Apex Elite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Engineer in Edinburgh
✨Tip Number 1
Get to know the company before the Assessment Day! Research their values, recent projects, and tech stack. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills! We can expect some technical scenarios during the assessment, so brush up on troubleshooting techniques and be ready to demonstrate your thought process.
✨Tip Number 3
Don’t forget to showcase your communication skills! As a Support Engineer, we need to explain complex issues simply. Prepare examples of how you've done this in the past, whether with techies or non-techies.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Graduate Engineer in Edinburgh
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! We want to see how your STEM background fuels your interest in tech solutions. Share any relevant projects or experiences that highlight this passion.
Tailor Your Application: Make sure to customise your application to fit the Support Engineer role. Highlight your problem-solving skills and customer service experience, as these are key to the position. We love seeing candidates who take the time to connect their skills with our needs!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to technical information. Use simple language to explain complex ideas, as you’ll need to do this in the role too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Apex Elite
✨Know Your Tech
Brush up on your technical knowledge related to the role. Be prepared to discuss specific technologies, tools, or programming languages you’ve worked with. This will show your genuine passion for technology and help you stand out.
✨Practice Problem-Solving
Since strong problem-solving skills are key for this role, practice common troubleshooting scenarios. Think through how you would approach diagnosing and resolving issues, and be ready to share examples from your experience.
✨Customer Service Mindset
Prepare to demonstrate your commitment to excellent customer service. Think of times when you’ve gone above and beyond for a customer, and be ready to explain how you build trust and maintain relationships.
✨Communicate Clearly
Since you’ll need to communicate technical information to both technical and non-technical people, practice explaining complex concepts in simple terms. This will showcase your communication skills and adaptability during the interview.