On behalf of our client, we are looking for experienced Senior Business Development Managers within software sales who are ready for their next challenge in a globally expanding business.
Our client specialises in customer experience solutions and uses Generative AI to deliver seamless customer journeys.This role is based at our client’s office in Bracknell, Berkshire, with a hybrid working model requiring at least three days per week in the office.
Key Responsibilities
Account Planning
- Achieve revenue and margin targets from new customers on a monthly, quarterly and annual basis.
- Create and maintain documented account development plans.
- Work with our client’s marketing and other internal teams to proactively identify and target customers.
- Develop tailored sales approaches for specific customer accounts.
- Build and maintain a strong pipeline of opportunities.
- Provide accurate forecasting by effectively progressing sales opportunities.
- Keep our client’s internal systems and contact records up to date.
Customer Relationships and Satisfaction
- Regularly meet with existing and prospective customers to build effective relationships.
- Promote and sell additional services to or through customers.
- Maintain a detailed understanding of customer objectives and key stakeholders.
- Set clear customer expectations during the sales process, delivery and throughout the contract.
- Coordinate our client’s internal teams to meet customer expectations.
- Escalate customer issues when required.
Bid and Tender Management
- Work closely with our client’s presales, delivery, support and bid teams to secure and deliver new business.
- Motivate and coordinate virtual bid teams to submit high-quality bids and tenders ahead of deadlines.
- Fully qualify prospective accounts to ensure customer requirements and questions are addressed throughout the sales process.
- Take overall responsibility for assigned opportunities, whether managed directly or through a bid team.
Product and Sales Expertise
- Maintain a broad understanding of our client’s products, technology and services.
- Stay informed about relevant industry developments.
- Clearly communicate the business value of our client’s solutions to customers and sales colleagues.
- Contribute insights and expertise to our client’s branding and marketing activities.
- Mentor and advise sales colleagues to support their development and help them close opportunities.
Candidate Profile
- At least 10 years of sales experience, with a strong track record of closing major accounts.
- Demonstrable success in meeting or exceeding sales targets.
- Experience within SaaS or CCaaS.
- Proven ability to manage high-priority sales opportunities from initial contact through to completion.
- Strong communication and presentation skills, with the ability to adapt your approach to different audiences.
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