At a Glance
- Tasks: Oversee daily operations of Reception and Duty Manager shifts, ensuring high customer care.
- Company: Apex Hotels values Trust, Passion, Friendliness, and Teamwork in their family-oriented culture.
- Benefits: Join a welcoming team in Dunblane with opportunities for personal expression and development.
- Other info: Role involves coaching team members and managing the department in the absence of the Front Office Manager.
- Why this job: Be part of a supportive environment that prioritises guest satisfaction and team collaboration.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as an Assistant Front Office Manager in Dunblane. You will genuinely care about our guests and each other, and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and be yourself whilst working as part of the Guest Services team, as we believe it is your personality, style and friendliness that makes Apex Hotels.
In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care to ensure that our guests return time and time again.
Role Overview:
- Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts.
- Developing and implementing departmental strategies that will grow customer performance and excellence delivery.
- High visibility during key guest demand periods delivering a total lobby experience.
- Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets.
- Taking responsibility for dealing with any issues.
- Coaching team members to improve and develop.
- Managing the department in the absence of the Manager.
Assistant Front Office Manager in Stirling employer: Apex Dunblane Hydro Hotel
Apex Hotels, located in Dunblane, offers a warm family atmosphere and values employee individuality. The team focuses on delivering exceptional guest experiences through strong teamwork and support.
