At a Glance
- Tasks: Welcome guests, ensure safety, and create memorable experiences during the night shift.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, training, gym access, and a range of employee perks.
- Other info: Structured training, career growth opportunities, and a vibrant work environment await you.
- Why this job: Be part of a fun team, develop friendships, and make a real impact on guest experiences.
- Qualifications: Great communication skills, customer service attitude, and a friendly personality.
The predicted salary is between 20000 - 25000 £ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in Dunblane. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform “Treat Yourself Here”
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile
- Ensure that the Guest Check in/out procedure is seamless
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you!
Night Receptionist in Dunblane employer: Apex Dunblane Hydro Hotel
Apex Hotels is an exceptional employer that fosters a warm and inclusive work environment, where family values of Trust, Passion, Friendliness, and Teamwork are at the core of our culture. As a Night Receptionist in Dunblane, you will enjoy competitive pay, extensive employee benefits including 29 days holiday, training from day one, and opportunities for personal growth, all while being part of a fun team that values your unique personality and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Dunblane
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! As a Night Receptionist, you'll be the first face guests see. Practise greeting friends or family with a friendly hello and a smile to get comfortable with making that great first impression.
✨Tip Number 3
Show off your personality! During the interview, let your unique self shine through. Apex Hotels values authenticity, so don’t be afraid to share your ideas and how you can contribute to creating those extra special moments for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Receptionist in Dunblane
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that spark to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. Show us how your skills align with what we’re looking for in a Night Receptionist, especially your customer service attitude and attention to detail.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Apex Dunblane Hydro Hotel
✨Know the Company Culture
Before your interview, take some time to understand Apex Hotels' family values of Trust, Passion, Friendliness, and Teamwork. Think about how you can demonstrate these values in your responses and show that you genuinely care about providing a warm welcome to guests.
✨Show Off Your Personality
Apex Hotels encourages you to bring your unique personality to the role. Be yourself during the interview! Share personal anecdotes that highlight your friendliness and customer service skills, as this will help you connect with the interviewers.
✨Prepare for Common Questions
Anticipate questions related to customer service and multi-tasking, as these are key aspects of the Night Receptionist role. Prepare specific examples from your past experiences that showcase your ability to handle guest inquiries and create memorable moments.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available or how the team celebrates successes. This shows your enthusiasm for the role and your interest in being part of the Apex family.
