At a Glance
- Tasks: Lead the reception team to create exceptional guest experiences and manage hotel operations.
- Company: Join a warm and welcoming team at Apex Hotels in Dundee.
- Benefits: Enjoy 29 days holiday, training, gym access, and discounts for you and your family.
- Other info: Structured 12-week learning journey to develop your skills and confidence.
- Why this job: Be part of a fun team where individuality shines and friendships grow.
- Qualifications: Experience in hotel front office or supervisory roles with a passion for customer service.
The predicted salary is between 22950 - 28050 £ per year.
Why join Apex Hotels?
You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Duty Manager in Dundee.
From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected.
We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
- Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Role Overview
As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests.
You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies.
Your responsibilities will include
- Be present in lobby and reception during peak times and support your team
- Promote selling culture amongst the FO team, review results daily
- Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
- Ensure all pre- and post stay communication is sent to applicable guests
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Maintain correct records & communications so they can be tracked effectively
- Proactively manage poor performance and act as a role model for your team
- Liase with Housekeeping management on daily basis to ensure outstanding guest experience
- Plan and communicate VIP arrivals to hotel team
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
About You
As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards.
This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay.
You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests.
We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager.
With this in mind, we are looking for a Duty Managers who
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Already have hotel front office experience or have worked at a supervisory or management level.
Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless.
Here, you’ll shine in your own way, creating joyful moments that lift the everyday.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, Click apply. We look forward to hearing from you.
Duty Manager in Dundee employer: Apex City Quay Hotel & Spa- Dundee
Apex Hotels is an exceptional employer that fosters a warm and inclusive work environment in Dundee, where every team member is valued and encouraged to express their individuality. As a Casual Kitchen Porter, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills while contributing to a dedicated team that prioritises high standards and customer service. Join us to experience a culture of trust, friendliness, and teamwork, where your contributions create joyful moments for our guests.
Contact Details:
Apex City Quay Hotel & Spa- Dundee Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Dundee
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Apex City Quay Hotel & Spa- Dundee. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Apex City Quay Hotel & Spa- Dundee
Don't be shy about reaching out to Apex City Quay Hotel & Spa- Dundee directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Dundee
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Apex City Quay Hotel & Spa- Dundee and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Apex City Quay Hotel & Spa- Dundee
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
