At a Glance
- Tasks: Welcome guests and manage front desk operations with a friendly attitude.
- Company: Apex Hotels values trust, passion, friendliness, and teamwork in a supportive environment.
- Benefits: Enjoy a warm family atmosphere and opportunities for personal growth.
- Other info: This role is perfect for high school and college students looking for flexible work.
- Why this job: Join a team that genuinely cares about guests and each other, making a real impact.
- Qualifications: No specific experience required; just bring your unique personality and enthusiasm.
The predicted salary is between 24000 - 36000 £ per year.
Why join Apex Hotels?
You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Front Office Receptionist in Glasgow. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you’ll also receive ……
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Role Overview:
As a Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception offering a warm welcome to all our guests you will ensure the building is safe and secure and that all guests requirements are catered for.
You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.
Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile.
- Ensure that the Guest Check in/out procedure is seamless.
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
About you:
As a Front Office Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Front Office Receptionist who:
- Can deliver excellent standards
- Uses initiative
- is self-aware and able to evaluate their own work
- has a customer service attitude
- has the ability to multi-task and organise a variable work load
- provides excellent attention to detail
- holds a genuine desire to provide a Warmer Welcome to our guests
Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
If you are interested, click apply. We look forward to hearing from you!
Front Office Receptionist in Glasgow employer: Apex City of Glasgow Hotel
Apex Hotels is an exceptional employer that prioritises a warm and inclusive work environment for its Public Area Cleaners in Glasgow. With a strong focus on employee wellbeing, you will enjoy generous benefits such as 29 days of holiday, comprehensive training from day one, and access to state-of-the-art facilities. The company fosters a culture of connection and recognition, ensuring that every team member feels valued while providing opportunities for personal and professional growth.
Contact Details:
Apex City of Glasgow Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist in Glasgow
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you would be a great cultural fit.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond for guests. This will help you illustrate your passion for providing excellent service, which is crucial for a Front Office Receptionist role.
✨Tip Number 3
Research common challenges faced by front office staff in the hospitality industry. Being able to discuss these challenges and how you would handle them can set you apart as a proactive candidate who is ready to contribute from day one.
✨Tip Number 4
Network with current or former employees of Apex Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Front Office Receptionist in Glasgow
Some tips for your application 🫡
Understand the Company Culture:Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. Reflect these values in your application to show that you align with their culture.
Tailor Your CV:Highlight relevant experience in customer service or hospitality. Emphasise skills such as communication, teamwork, and problem-solving, which are crucial for a Front Office Receptionist.
Craft a Personal Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Apex Hotels and how you can contribute to their guest services.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a receptionist role.
How to prepare for a job interview at Apex City of Glasgow Hotel
✨Show Your Personality
As a Front Office Receptionist, your personality is key. Be yourself during the interview and let your warmth and friendliness shine through. This role is all about making guests feel welcome, so showcasing your unique traits will help you stand out.
✨Demonstrate Teamwork Skills
Apex Hotels values teamwork highly. Prepare examples from your past experiences where you successfully collaborated with others. Highlighting your ability to work well in a team will resonate with their family-oriented culture.
✨Emphasise Customer Care
Since the role revolves around guest services, be ready to discuss how you handle customer interactions. Share specific instances where you went above and beyond to ensure a guest's satisfaction, as this aligns with their core values of caring for guests.
✨Research Apex Hotels
Familiarise yourself with Apex Hotels' values and mission. Understanding their commitment to trust, passion, friendliness, and teamwork will allow you to tailor your responses and demonstrate that you are a good fit for their culture.
