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- Tasks: Support the Front Office Manager and ensure top-notch customer care for our guests.
- Company: Join the welcoming Apex Hotels family in Glasgow.
- Benefits: Enjoy a friendly work environment with opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in hospitality.
- Why this job: Bring your unique personality to enhance guest experiences and build lasting relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as an Assistant Front Office Manager in Glasgow. You will genuinely care about our guests and each other, and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and be yourself whilst working as part of the Guest Services team, as we believe it is your personality, style and friendliness that makes Apex Hotels.
In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care to ensure that our guests return time and time again.
Role Overview:
- Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts.
- Developing and implementing departmental strategies that will grow customer performance and excellence delivery.
- High visibility during key guest demand periods delivering a total lobby experience.
- Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets.
- Taking responsibility for dealing with any issues.
- Coaching team members to improve and develop.
- Managing the department in the absence of the Manager.
Assistant Front Office Manager employer: Apex City of Glasgow Hotel
Contact Detail:
Apex City of Glasgow Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Apex Hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your unique style shine through. Remember, they’re looking for someone who fits into their family values of Trust, Passion, Friendliness, and Teamwork.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle guest complaints or manage a busy shift. Having real-life examples ready will show that you’re the perfect fit for the Assistant Front Office Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Apex family.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your unique personality shine through. This role is all about friendliness and teamwork, so don’t be afraid to express what makes you, well, you!
Tailor Your Application: Make sure to customise your application for the Assistant Front Office Manager position. Highlight your relevant experience and how it aligns with our family values of Trust, Passion, Friendliness, and Teamwork. We love seeing how you can contribute to our Apex family!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Apex City of Glasgow Hotel
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for customer service during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles. This will resonate well with Apex Hotels' values of Trust and Friendliness.
✨Demonstrate Teamwork Skills
Since teamwork is crucial for this role, prepare to discuss how you've successfully collaborated with colleagues in the past. Think of a time when you helped a team member or worked together to solve a problem, as this aligns perfectly with the family values at Apex Hotels.
✨Be Ready to Discuss Problem-Solving
As an Assistant Front Office Manager, you'll need to handle guest issues effectively. Prepare a couple of scenarios where you resolved conflicts or improved guest experiences. This will show that you're capable of managing challenges and ensuring customer satisfaction.
✨Bring Your Unique Personality
Apex Hotels encourages individuality, so don’t be afraid to let your personality shine through. Think about what makes you unique and how that can contribute to the team. Whether it’s your sense of humour or your approach to guest interactions, be authentic and memorable!