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- Tasks: Lead the night team, ensuring excellent guest experiences and safety.
- Company: Join the welcoming Apex Hotels family in Edinburgh.
- Benefits: Enjoy 29 days holiday, training, gym access, and discounts.
- Why this job: Be part of a friendly team and make a real impact on guest satisfaction.
- Qualifications: Experience in Front Office/Nights at a supervisory level is essential.
- Other info: Bring your personality and ideas to thrive in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as an Assistant Night Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Role Overview: Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures. As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.
Main Responsibilities:
- Be present in lobby and reception during peak times and support your team.
- Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks.
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues.
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures.
- Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action.
- Ensure all procedures are followed and all night jobs are complete.
- Producing any nightly reports.
About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
- Can deliver excellent standards.
- Uses initiative.
- Is self-aware and able to evaluate their own work.
- Has a customer service attitude.
- Has the ability to multi-task and provides excellent attention to detail.
- Holds a genuine desire to provide a Warmer Welcome to our guests.
- Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential.
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday.
- Training and development from day one.
- Employee events and celebrations.
- Inhouse company interactive employee communication APP.
- Entry to our state-of-the-art gym and pools.
- Healthy meals to enjoy while you’re working.
- Access to an external Employee Assistance Programme.
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.
- Following your first successful 3 months, you’ll also receive access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
- Involvement in our employee recognition schemes.
- Long service recognition.
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
- 50% discount in our restaurants.
- Cycle to Work Scheme.
- Discounted room rates for employees, friends, and family.
- Spa treatments and product discounts.
- Life Assurance cover.
We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you.
Assistant Night Manager in Falkirk employer: Apex City of Edinburgh Hotel
Contact Detail:
Apex City of Edinburgh Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager in Falkirk
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. Understanding their values of Trust, Passion, Friendliness, and Teamwork will help you connect with the team during your chat.
✨Tip Number 2
Practice your customer service skills! As an Assistant Night Manager, you'll need to show off your ability to handle guest feedback and create a warm welcome. Role-play scenarios with friends or family to get comfortable with different situations.
✨Tip Number 3
Be ready to showcase your initiative! Think of examples from your past experiences where you took charge or solved problems. This will demonstrate your ability to lead the reception team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Apex family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Night Manager in Falkirk
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion and ideas that align with our family values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and team leadership. Mention specific examples that demonstrate how you embody our values of Trust, Passion, Friendliness, and Teamwork.
Attention to Detail: Double-check your application for any typos or errors. A polished application shows us that you pay attention to detail, which is super important for the Assistant Night Manager role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Apex City of Edinburgh Hotel
✨Know the Company Values
Before your interview, take some time to understand Apex Hotels' core values: Trust, Passion, Friendliness, and Teamwork. Think about how you can demonstrate these values through your own experiences and how they align with your personality.
✨Showcase Your Customer Service Skills
As an Assistant Night Manager, delivering excellent customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Be ready to discuss specific situations where your initiative made a difference.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of scenarios where you had to resolve issues or improve guest experiences, and be prepared to explain your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.