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- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe environment overnight.
- Company: Join the Apex Hotels family, where we value trust, passion, and teamwork.
- Benefits: Enjoy 20.5 days holiday, gym access, employee discounts, and a referral bonus.
- Why this job: Create memorable experiences for guests while developing friendships and skills in a fun environment.
- Qualifications: No specific experience needed; just bring your personality and a customer service attitude.
- Other info: Structured training provided, with opportunities for recognition and career growth.
The predicted salary is between 24000 - 33600 £ per year.
Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 20.5 days holiday based on 4 on 4 off shift pattern
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform Treat Yourself Here
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.
You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will:
- Greet our guests with a friendly hello and an infectious smile
- Ensure that the Guest Check in/out procedure is seamless
- Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
- Answer phone calls and emails
- Create brilliant customer service and a fun environment in order to promote guest loyalty
As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:
- Can deliver excellent standards
- Uses initiative
- Is self-aware and able to evaluate their own work
- Has a customer service attitude
- Has the ability to multi-task and organise a variable work load
- Provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
If you are interested, click apply. We look forward to hearing from you!
Contact Detail:
Apex City of Bath Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist 4 on 4 off
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. During your interview, demonstrate how you embody these values in your previous experiences, as this will show that you're a great cultural fit for the team.
✨Tip Number 2
Research the local area around Bath and be prepared to share interesting facts or recommendations during your interview. This shows your enthusiasm for the role and your commitment to providing excellent service to guests.
✨Tip Number 3
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more confident in showcasing your ability to create a warm and welcoming atmosphere for guests.
✨Tip Number 4
Be ready to discuss how you handle multi-tasking and organisation in a busy environment. Prepare specific examples from your past experiences that highlight your ability to manage various tasks while maintaining attention to detail.
We think you need these skills to ace Night Receptionist 4 on 4 off
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills like organisation, attention to detail, and your ability to create a warm atmosphere for guests.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at Apex Hotels specifically and how your values align with their family-oriented culture.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered excellent customer service in the past. Highlight any experiences where you went above and beyond to create memorable moments for guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Night Receptionist role.
How to prepare for a job interview at Apex City of Bath Hotel
✨Show Your Personality
Apex Hotels values individuality, so don’t be afraid to let your personality shine through during the interview. Share personal anecdotes that reflect your friendliness and passion for customer service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to create memorable experiences for guests.
✨Emphasise Teamwork
Since teamwork is a core value at Apex Hotels, discuss your experiences working in teams. Share how you contribute to a positive team environment and support your colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand how you can fit into their family-oriented environment.
